BC.Game Casino - Player's deposit has been delayed.

Bro my game is is 37060338

I deposited 800rs 9 days ago I sent every proof to them which is crystal clear that i have paid the money and they have successfully received it still they are claiming they haven't received it is such a big scam on my face

Check all my proofs I am sending and please somehow help me to get the deposited amount added into my account ASAP

Please check the transaction there I have sent every proof to them

Also sent a transaction photo on your site

I sent the statement and every thing to them to prove my point still they are refusing scamming on u fae

Dear sarufaiiit,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re facing. To better understand your situation, I’d like to ask you a few clarifying questions.

Could you please confirm if this is your first deposit at BC.Game Casino?

Am I correct in understanding that you used UPI as your payment method for this deposit?

Have you reached out to your payment provider to check whether the transaction has successfully reached the casino’s account or if it is currently pending or stuck?

Thank you for your cooperation. I look forward to your response, and we’ll do our best to assist you further.

Best regards,

Veronika

Dear sarufaiiit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Bro this is not my ist deposit i have been playing for a year now but this scam of deposits often happens i request you to please check it as I have provided every proof please add that deposit of mine

I used UPI(PAYTM) as the mode of transaction and bank has confirmed it by statement and proofs too

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Bro i sent every detail to the mail you sent to me but my problem is still not solving please do something about it ASAP.They always almost scam me for deposits could you help me.with some.more deposits pending from months

Dear Panda, thank you for getting in touch with us and providing the player with the instructions regarding the investigation of his lost deposit.

Dear sarufaiiit, have you sent the video to the casino as requested by the casino representative?

I sent around 5 times still they are not adding my deposit I sent the video to panda@bcgame.com too still my issue is not resolved

Please send me the same video you provided to the casino representative at veronika.l@casino.guru. Thank you for your cooperation.

I sent that to this mail too bro please do something now I require compensation too as my lot of time was wasted for this deposit

Thank you very much, sarufaiiit, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear sarufaiiit, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to ask the BC.Game Casino representative whether they received the requested documents. 

Dear BC.Game Casino, could you please provide more information? 

Looking forward to your reply.

Bro i gave u every info related it but you are not even doing anything

Leave it brother u don't want to do anything otherwise every info is given if u check clearly

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

No email has been received from the user with the requested documents. I will state the previous reply again. You can record the video update and the statement update, and we will resolve this asap. You can cc casino guru while send this email so both have the record.

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Dear BC.Game Casino,

thank you for your message.

Dear sarufaiiit, 

I appreciate that this may seem excessive, but the casino is committed to ensuring that the funds are distributed to their rightful owner. In light of this, could you please adhere to the casino's instructions?