BC.Game Casino - Player's ATOM deposit goes into limbo.

Made an ATOM deposit. Put the address in the memo section aswell & the #memo in the notes section. ĵ shows transaction completed & sent.

Dear zzulie88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was this your first deposit using this deposit method?
• Have you contacted casino support regarding the issue? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Please provide the below-mentioned details so we can look into this issue for you:

1. Your userid or email address linked to bc.game (Provided one is not linked to our site)
2. Transaction details, such as transaction ID

Best Regards,

PANDA - BC.GAME

Yes.. here are some screen shots. I've tried to contact the customer service for bc.games more than 7 times but nothing has been fixed. One of them said that no transaction shows up on their end but when I contacted ATOM they said transaction had gone through. & sent me the following.

Hi, Please can you copy paste the transaction id (txid) here so we can search it in our database.

Thank you for your assistance in this matter. It's not a large amount of $$ but it still bothered me. & especially if this happens often & nobody takes an extra step to report it. I really appreciate even the fact you took the time to listen to my problem.

Hi,

We would request that the user reach out to our live support at help.bc.game and provide the below-mentioned proofs, and it will be resolved asap.

1. The transaction id (TXID)

2. One screenshot showing the transaction from your wallet

3. one screenshot showing the crypto deposit address of your BC GAME wallet.

Best Regards

PANDA - BC.GAME

Well I've done that a few times with different support operators but I'll give it another try.

Ok... so I tried 3 times.. 1 jst ended up sending me a link with rules & location requirements to their page. But this is what I got from the last one. & trust me I actually tried what he suggested but I was still not able to ever log in.

Thanks for the updates.

Dear BC.Game Casino,

Could you please assist further with the issue and tell us what is preventing the deposit from being credited? What steps should be taken to resolve the issue?

Hi,

Apologies for all this delay. We just went ahead and credited the user's account. It seems like there were some confusions at first because the transaction was unable to be traced due to the memo not being mentioned. Please let me know if I can assist with anything else.

Best Regards

PANDA - BC.GAME

Unable to log in to BC.Games. I tried to reset my password & still nothing. It says no service in my area. & it does say accepts players from California i may ad.Tried to change my location/region still won't let me. Is there anyway they can jst return the funds.

Dear BC.Game Casino representative,

Could you please clarify whether zzulie88's account has been blocked?

I'd appreciate any clarification on the situation.

Hi,

Unfortunately, it is restricted due to user location, which is not allowed on our platform. We request that the user provide us with their Atom address with the correct memo, and we will send them the refund.

Best Regards

PANDA - BC.GAME

Hi, can you please copy-paste the address (and memo if required) here without any image?

Dear zzulie88,

Could you please provide the information the casino requested?

I'll await your reply.

No memo required

Dear BC.Game Casino representative,

Could you please offer any solution to the issue? Was the transaction made via the appropriate network?

I'll await for your comment.

Hi, This has been refunded to the user's wallet address, as I checked. Please confirm and let me know.

Best Regards

PANDA - BC.GAME

Dear zzulie88,

Was the deposit refunded to your wallet instead of being credited to your casino balance?

Yes. Everything was returned. Than you doesn't seem ie enough but THANK YOU THANK YOU THANK YOU. Your work & effort was worth more than the amount I nearly lost. Greatly appreciated.

Dear zzulie88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru