The player from Mexico has a blocked account after completing the KYC verification and attempting a withdrawal. We rejected the complaint because the player stopped responding.
The player from Mexico has a blocked account after completing the KYC verification and attempting a withdrawal. We rejected the complaint because the player stopped responding.
The player from Mexico has a blocked account after completing the KYC verification and attempting a withdrawal. We rejected the complaint because the player stopped responding.
On 06-21-2023 I tried to enter my account but it was blocked, the day before I did the KYC verification and tried to make a withdrawal but it was pending approval, they don't want to give me an answer by email
EL día 21-06-2023 intente ingresar a mi cuenta pero estaba bloqueada, el día anterior hice la verificación KYC e intente hacer un retiro pero estaba pendiente de aprobación, no me quieren dar respuesta por correo electrónico
Dear keduvijes,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear keduvijes,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Thank you very much, keduvijes, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Thank you very much, keduvijes, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hi keduvijes,
I've reviewed your case, and I'll try my best to help you with the issue by contacting the casino.
I'd like to ask BC.Game Casino to join this conversation and share more information regarding the case.
Can you please provide any reasons why the player's account has been blocked?
Thank you.
Best regards,
Tomas
Hi keduvijes,
I've reviewed your case, and I'll try my best to help you with the issue by contacting the casino.
I'd like to ask BC.Game Casino to join this conversation and share more information regarding the case.
Can you please provide any reasons why the player's account has been blocked?
Thank you.
Best regards,
Tomas
Hello,
I can confirm the account Username Kedu211 , email cubamexclientes@gmail.com is open to use normally and has never had any restrictions.
Please can you confirm this is the correct account?
Kind regards ,
BC.GAME
Hello,
I can confirm the account Username Kedu211 , email cubamexclientes@gmail.com is open to use normally and has never had any restrictions.
Please can you confirm this is the correct account?
Kind regards ,
BC.GAME
Yes, it should be the correct account.
Dear keduvijes,
Can you please confirm if you can log in to your account?
Thank you.
Kind regards,
Tomas
Yes, it should be the correct account.
Dear keduvijes,
Can you please confirm if you can log in to your account?
Thank you.
Kind regards,
Tomas
Dear keduvijes,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear keduvijes,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear all,
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Kind regards,
Tomas
Dear all,
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Kind regards,
Tomas
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.