BC.Game Casino - Player's account has been blocked.

Bc game is fraud and fake company. It eats up people's deposits. It eats up people's withdrawals. There are fake merchants and they commit a lot of frauds with people. They block people's accounts permanently. Without any reason, the balance is good and then the account is blocked for just a minute.I want everyone to raise their voice against this to save people as it does harm to people. They blocked my account permanently, there was no reason.My balance in that was ₹20000 and they permanently blocked that account. Bc game is a fake company and it only knows how to cheat people. Their customers also have no response, no one does anything.

Dear RIHAN78614,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

As I can check the user has multiple accounts more than 20. This is totally against our policies and we acted on our terms mentioned here https://bc.game/help/terms-service Point 5.1 and 2.1.15

Best Regards

Panda - BC.GAME

Dear RIHAN78614,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No. I have not opened any multiple account and my KYC is successful. Already verification successful Still they blocked my account permanently. My account registered email. Id ba****341@gmail.com registered phone number 70*****700 Please help me.You are lying and saying wrong things. Please verify me. If even one multiple account is found in front of them, I will delete my account. You guys cheat a lot of people through bc-games. You guys did the same to me too.

Hi RIHAN78614,

Which games you’ve been playing (live casino games, slots, or sports betting)? 

Were your winnings accumulated with or without an active bonus, please?

Dear BC.Game Casino,

Could you please forward any supporting evidence to petronela.k@casino.guru?

Thank you.

I was playing casino game in bc game Classic end Trend ball was playing in the casino. Please help me. I will provide you with whatever documents you need, but please help me. Bc-games also eat up people's withdrawals and deposits. You will get a lot of complaints. He is a thief, he lies. Casino crash game There is no discipline in this. They do whatever they want and commit fraud with customers like us. They are defaming the entire gaming industry and are committing fraud and cheating people Take some action against them. Please be kind and take some action against them. Hope you understand

Thank you, BC.Game Casino, for providing the supporting evidence.

Dear RIHAN78614,

I'm sorry to inform you that, based on the evidence provided by the casino, it appears your account is indeed linked to other accounts created on this platform. I strongly recommend avoiding the creation of multiple accounts at any online casino, as this practice is prohibited by the vast majority of them. If you encounter issues with your account in the future, instead of creating a new one, please attempt to reopen your original account.

If there is any additional information I may have missed, please let me know. However, if nothing new comes to light, I will unfortunately have to reject your complaint as unjustified. I wish I could be of more help. Thank you for your understanding and your response.

Dear RIHAN78614,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

First of all, I do not have any multiple accounts. I did not do any cheating in the bC game so they cheated with me. I had KYC in my account and I shared a lot of them in the referral program. So I was getting some rewards from my account. This was the reason for banning my account because I was getting some rewards from the referral program through which I worked hard. That is why they banned me. And there was balance in my account also.

After they blocked my account permanently, I opened another account. For some time, I was in a lot of debt as I had no money. I had borrowed money from people. I completed two levels from that account. I played a few games but lost. After that I stopped stammering. These people are lying if you believe me If you tell me, I will give you all the evidence. Completely real evidence.

They made this excuse of multiple accounts and blocked my account in a minute. This is when my account got permanently blocked. After that I opened an account and this is the same. Then they copied the IP address and must have sent it to me and you. Two-three accounts are running on this IP address, the same ones which were created after the account was closed. Can these people transfer my KYC and my referral rewards and my balance and whatever number of my referrers I have to my new account then I will not consider myself cheated. Please reply

Dear RIHAN78614,

Thank you for your response and for providing more details about your situation.

However, it's important to note that opening new accounts after a previous account has been blocked is against the terms and conditions of almost all online casinos, including BC.Game. When an account is closed or blocked by a casino, creating a new account to bypass this restriction is considered a violation of their rules. This could lead to further actions, including permanent bans and forfeiture of balances and rewards.

The casino’s decision to block your accounts due to multiple account creation is, therefore, consistent with these standard industry practices. Unfortunately, we are unable to assist in cases where the actions of the player are clearly against the casino's terms of service.

Given the circumstances and the evidence presented by the casino, we will have to reject your complaint.

Thank you for understanding.

Petronela

Casino.Guru