BC.Game Casino - Player’s account has been blocked.

I won 965$ after depoing 250$ and right after I won it bc.game instantly made me kyc

I did everything they asked me for and I still couldnt withdraw, right after that they just locked my account and told me to send them an email

after a while they told me that they flagged my account and thats the final decision

Dear Sonix,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What was the casino's justification for closing your account?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Could you please list which documents you submitted during the verification process?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ive played on this casino for like 2 weeks

The casino did not give a reason or anything they just said its the final decision

I played on the casino's originals

no it was a raw depo from my own wallet

I sent front id back id a selfie and bank statement

Thank you very much, Sonix, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Sonix,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BC.Game Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BC.Game Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Hi,

The user has been locked due to violating our terms and conditions! Multiple accounts, abusing the bonuses. Sent more info to Kubo personally.

Best Regards

Panda

Dear Panda and BC.Game Casino,

Thank you for providing the supporting evidence for this case. It clearly substantiates the allegations of the player creating multiple accounts, which is a serious violation of the casino's Terms and Conditions. While I cannot disclose specific details due to confidentiality, I must objectively state that the provided evidence is compelling, with significant matching data between these accounts.

Dear Sonix,

Given the reasons outlined above, I must reject this complaint as unjustified. Creating duplicate accounts, even with good intentions, is a serious violation of the Terms and Conditions of most casinos and typically results in penalties.

For future reference, I strongly advise you to adhere strictly to the casino's Terms and Conditions and avoid any actions that could be perceived as fraudulent attempts to gain an unfair advantage.

However, please do not hesitate to contact our Complaint Resolution Center if you encounter any issues with this or any other casino in the future.

Best Regards,

Kubo