BC.Game Casino - Player locked out due to 2FA.

Sir i have enabled 2fa by mistake but i dont have access to that please help me

Dear bhatdanu34,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted the casino and asked for assistance?

What response have you received?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Regarding the 2fa you can reach out to our email support at support@bc.game and our team will help you out with this. Unfortunately, as its a privacy and security related issue we are unable to provide any help apart from the support email.

Best Regards

Panda

Dear bhatdanu34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.