HomeComplaintsBC.Game Casino - Player can't access account due to 2FA loss.

BC.Game Casino - Player can't access account due to 2FA loss.

Amount: 15,000 INR

BC.Game Casino
Safety Index:High
Submitted: 17 Oct 2024 | Case closed : 04 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from India was unable to access their casino account due to losing their two-factor authentication. We attempted to gather more information and extended the response time, but the player did not respond to inquiries. As a result, the investigation could not proceed, leading to the rejection of the complaint.

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1 month ago

I lost my 2fa and cannot access the account

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1 month ago

Dear abufuzail,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you contacted casino support and asked for assistance on how to proceed? With what result?
  • Have you contacted your 2FA provider for assistance in recovering access to your authenticator application?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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4 weeks ago

Dear abufuzail,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Hello,


As far as I can see, this account has no 2FA or the mentioned funds.


Best Regards

Panda - BC.GAME

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3 weeks ago

Dear Panda,

thanks for the information regarding the case.

Dear abufuzail,

I'll await your reply.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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