HomeComplaintsBC.Game Casino - Player can't access account due to 2FA loss.

BC.Game Casino - Player can't access account due to 2FA loss.

Amount: 15,000 INR

BC.Game Casino
Safety Index:High
Submitted: 17 Oct 2024
Case opened Current status

Waiting for player to reply

0d -6h -37m -12s

Case summary

6 hours ago

The player from India is unable to access their casino account due to losing their two-factor authentication.

Public
Public
2 weeks ago

I lost my 2fa and cannot access the account

Public
Public
2 weeks ago

Dear abufuzail,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you contacted casino support and asked for assistance on how to proceed? With what result?
  • Have you contacted your 2FA provider for assistance in recovering access to your authenticator application?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
1 week ago

Dear abufuzail,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
4 days ago

Hello,


As far as I can see, this account has no 2FA or the mentioned funds.


Best Regards

Panda - BC.GAME

Public
Public
4 days ago

Dear Panda,

thanks for the information regarding the case.

Dear abufuzail,

I'll await your reply.

abufuzail has 0d -6h -37m -12s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news