The player from India is unable to access their casino account due to losing their two-factor authentication.
Dear abufuzail,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear abufuzail,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello,
As far as I can see, this account has no 2FA or the mentioned funds.
Best Regards
Panda - BC.GAME