BC.Game Casino JP - Player is denied bonuses after significant deposits.

I was unable to receive the bonus that I was told I was eligible to receive.

I confirmed multiple times, and each time I was told I was entitled to the bonus, so I believe the casino is responsible.

Additionally, I made a large deposit to meet the bonus requirements, which resulted in a loss of approximately $7,000 before I could make a withdrawal.

There are three bonuses involved this time.

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Promotion ①

Weekly Deposit Bonus: Deposit at least $30,000 to get a bonus between $1,000 and $12,000!

Regarding this, I was told I could receive 6% of the total deposit amount as a bonus. I deposited more than $200,000, so I am entitled to a $12,000 bonus.

Promotion ②

Weekly Single Deposit Bonus: Get an additional 3% bonus, up to $3,000, when you make a single transaction deposit of $20,000 or more each week!

Contact your VIP host once a week to claim this bonus.

I do not meet the requirements for this bonus.

Promotion ③

Monthly Accumulative Bonus: Deposit over $500,000 in one month to earn an additional 3% bonus, up to $25,000!

Regarding this, I deposited over $840,000 in a month, so I am entitled to a $25,000 bonus.

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Even though I am entitled to a total bonus of $32,000, the casino refused to send the bonuses.

The reason given by the casino for not receiving the bonuses is as follows:

""""The promotion started on September 19, but your account was registered on October 10, so we sincerely apologize, but you are not eligible for the bonus deposit reward. This event is exclusively designed for loyal VIP players and is only available to invited participants. Thank you for your understanding.""""

However, that is not stated in the bonus terms and conditions. Moreover, I have confirmed multiple times through support chat whether I am eligible for the bonus.

Despite this, the refusal to send the bonuses, leaving only losses, feels akin to fraud.

I would like the casino to acknowledge my eligibility for the $32,000 bonus and deliver it to me.

Dear omochi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any bonuses whatsoever since you opened an account in the casino? Which ones?
• Could you please share the links or screenshots of the promotions you are referring to in your post?
• Have you asked the casino to provide any alternative bonuses to you instead? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas