The player from Germany faced ongoing issues with withdrawal cancellations after three business days due to alleged technical issues, despite having successfully withdrawn €500 initially. Since January 14th, attempts to withdraw the same amount were repeatedly canceled, with no solutions provided by support. The player eventually canceled all payouts and expressed frustration with the process, which led to a rejection of the complaint by the Complaints Team, who noted that they were unable to assist further due to the player's loss of winnings.
Bankonbet Casino - Player's withdrawals are repeatedly canceled.
Amount: €1,500
Bankonbet Casino
Safety Index:Very highSafety Index
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9.5
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Other
REJECTED
Case summary
1 month ago
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2 months ago
Translation
This casino keeps canceling my withdrawals after 3 business days, citing technical issues, even though my first withdrawal of €500 went through successfully. Since January 14th, I have been trying to withdraw €500 again. After 3 business days, the finance department cancels the withdrawal, and the money is returned to my player account. This has happened twice now, and I've been waiting 5 business days for another withdrawal attempt. I've made good winnings, wait the 3 business days, and then watch as the withdrawal fails again. The support has no solution for this.
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2 months ago
Dear oggi361,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you selected the same payment method for your most recent withdrawals as you used for your previous successful withdrawal of €500?
Have you tried using a different payment method to process your withdrawal?
Could you please specify how many of your payment methods are verified in this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
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Yes, the last payout with the same payment method (bank transfer) worked.
I always chose the same payment method (bank transfer).
My profile says that I don't need any verification and that I'm already verified. But for your information, I made the deposit using the "FunID" payment method. But if the problem was because I used a different payment method to make the deposit, then why did the first withdrawal via bank transfer work?
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2 months ago
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Today I got €1000 paid out via funid, but €500 was also canceled again at funid. Chat says I have to pay out again. So I have to wait again.
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2 months ago
Have you submitted a new withdrawal request as suggested by the casino customer support? Which payment method did you choose? When exactly did you submit your most recent withdrawal request and what is its current status?
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2 months ago
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Bankonbet blocked me. Luckily I was able to process all withdrawals with funid. After the withdrawals, a mysterious utopian verification was required. Everything was done. Bankonbet then blocked me, for no reason. Luckily I was able to withdraw the money beforehand via funid. However, funid is extremely slow in delaying my withdrawal to my bank account and is also demanding verification, which I am currently completing and waiting for.
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1 month ago
Thank you for the update.
Am I correct in understanding that there was no remaining balance in your account when the casino blocked you?
Have all your withdrawals been successfully processed by the casino, but you have not received the winnings yet because of a verification request from the FunID app?
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1 month ago
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Payouts were delayed. First partially paid and then delayed again and canceled, so that I was forced to choose a different payment method. So I tried it via fun id and all the payouts worked after several days. After the payouts, my account at bankonbet was blocked for no reason. Why? Nobody knows. Funid paid out €1000 once and now I've been waiting for the next €1000 from funid for exactly 10 days but nothing is happening. Verification is required even though my account is already verified. It seems that all of funid's partner casinos operate under the umbrella of funid and are no different from one another.
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1 month ago
Could you please forward me the communication between you and FunID regarding the additional verification? My email address is veronika.f@casino.guru.
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1 month ago
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The case has been resolved, they have achieved their goal, I have cancelled all payouts and lost them. NEVER AGAIN ANY CASINO sites with licenses from Curacau or dubious rip-off sites! Thank you for your effort anyway
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1 month ago
I'm sorry to hear that you lost your winnings. Unfortunately, in such cases, we are unable to assist players any further. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
