The player from Germany is concerned about using their personal data to register at the casino after being previously blocked. They seek confirmation of their eligibility to play and express frustration over the lack of responses to their email inquiries and issues with live chat.
Bankonbet Casino - Player's account situation is unclear.
Amount: ??
Bankonbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
3d 4h 14m 49s
Case summary
4 days ago
Public
Public
4 days ago
Translation
Hello dear Casino Guru Team,
Several years ago, I was blocked from this license, Rabidi NV, by an unknown person who used my data.
The license apparently changed, and I can now register at your casinos using my first and last name again.
I really want to know if I am allowed to play at this casino with my data because I'm not receiving any responses to my email inquiries.
I don’t want to encounter any problems in case I deposit money and win.
Please help me get this answer confirmed.
I am willing to provide you with my documents and all necessary paperwork, so you can check it, please.
I need your assistance.
No responses are being given to my email inquiries.
The live chat keeps saying to send an email.
I want to ensure I am doing everything correctly.
Therefore, I am asking for your help. It is very important for me to know this.
Automatic translation:
Public
Public
4 days ago
Dear Cihan61,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand your original account has been reopened? What prompted you to attempt to log in again?
- Have you protested the decision to close your account in the past?
- When was the last time you were in contact with the casino and what did you discuss?
- Have you self-excluded due to gambling problems from this or any other online casino under the casino's previous license in the past?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 days ago
Translation
An unknown person has blocked me for this license and all partner casinos that the casino owns
The license has changed and has a different name than before
I can register again under this license with my before and after registration before I was not allowed to register under this license
My data was blocked immediately
When I tried to create an account at a casino that refers to this license
But now it works I can register with my data
But I'm not sure if I'm allowed to play with my data
I want to confirm more information about this and I need your help
I cannot tell you why I was previously blocked for this license. This information was not disclosed to me. An unknown person was responsible for this. The unknown person was the reason why I could not register in these casinos under this license for years.
Automatic translation:
Casino Guru is examining the case
