The player from Germany was concerned about using their personal data to register at the casino after being previously blocked. We determined that the player was associated with a previously banned account due to abusive language, leading to the rejection of the complaint and a subsequent ban of the user.
Bankonbet Casino - Player's account situation is unclear.
Amount: ??
Bankonbet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
Hello dear Casino Guru Team,
Several years ago, I was blocked from this license, Rabidi NV, by an unknown person who used my data.
The license apparently changed, and I can now register at your casinos using my first and last name again.
I really want to know if I am allowed to play at this casino with my data because I'm not receiving any responses to my email inquiries.
I don’t want to encounter any problems in case I deposit money and win.
Please help me get this answer confirmed.
I am willing to provide you with my documents and all necessary paperwork, so you can check it, please.
I need your assistance.
No responses are being given to my email inquiries.
The live chat keeps saying to send an email.
I want to ensure I am doing everything correctly.
Therefore, I am asking for your help. It is very important for me to know this.
Automatic translation:
Public
Public
3 weeks ago
Dear Cihan61,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand your original account has been reopened? What prompted you to attempt to log in again?
- Have you protested the decision to close your account in the past?
- When was the last time you were in contact with the casino and what did you discuss?
- Have you self-excluded due to gambling problems from this or any other online casino under the casino's previous license in the past?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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3 weeks ago
Translation
An unknown person has blocked me for this license and all partner casinos that the casino owns
The license has changed and has a different name than before
I can register again under this license with my before and after registration before I was not allowed to register under this license
My data was blocked immediately
When I tried to create an account at a casino that refers to this license
But now it works I can register with my data
But I'm not sure if I'm allowed to play with my data
I want to confirm more information about this and I need your help
I cannot tell you why I was previously blocked for this license. This information was not disclosed to me. An unknown person was responsible for this. The unknown person was the reason why I could not register in these casinos under this license for years.
Automatic translation:
Public
Public
3 weeks ago
Translation
I would like to know if it is possible for me to play with my data for this license
Because many casinos do not accept my data when registering
And these casinos belong to the same license and administration it is the same management
I am not allowed to play at Dollycasino
I am not allowed to play at Wazamba Casino
But I can play here at Bankonbet
I am therefore worried
I had to lose a lot of money in a casino because of this problem because after registering and depositing they told me that I was not allowed to play on their website, so I couldn't withdraw my winnings. I don't want to experience the same thing again, so I want to know
Can I play with my data?
Please invite the casino to a discussion to help us resolve this issue
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Public
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3 weeks ago
Translation
Here are some confirmation of the partner casinos
They say that I am blocked from the administration so I really want to know am I only blocked from the administration or from all casinos that use their same license that belong to the same administration group
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