Bambet Casino - Player's withdrawal was interrupted due to a casino closure.

While I appreciate that the casino had given plenty of notice of closure, I was under the impression that they were only closing in Australia hence why I didn’t withdraw my funds as I have been overseas in New Zealand I continued to use my account and in the same day they allowed me to deposit money and play, the moment I attempted to withdraw a few hours later the casino became unavailable for me.

I would just like my $59.50

Dear Mctipp,

Thank you very much for submitting your complaint.

I’m sorry to hear about the inconvenience you've experienced with the closure of the casino.

• Can you provide any documentation or communication from the casino regarding the closure notice?
• Did you receive any notifications or warnings from the casino when attempting to deposit or play after their closure notice?
• Have you reached out to the casino's customer support regarding this issue? If so, could you share any communication or response you received from them? My email address is petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, thanks for your quick response!

I did not receive any notifications or warnings after the closure notice - the only warning I had prior to this was an email from my VIP manager I have attached.

in relation to communication with the casino since trying to withdraw, has only been via live chat where I have been told that the casino is closed and can’t help me.

I have also attached emails from the 11th and 12th of March - where I was able to make a withdrawal on the 11th and then deposit on the 12th. With no alerts or communication regarding the closure.

kind regards

Thank you very much, Mctipp, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Mctipp,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bambet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mctipp,

I am currently investigating as to what is the situation in this casino regarding the pending withdrawals. I will set another timer as I am still waiting for a response. I will let you know here with any updates.

I have tried to contact the casino but the only info I was able to get is a confirmation that the casino is closing. When I asked if they planned to pay out the pending withdrawals to players, I got no answer. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint, and you will be notified by email. The next step would be contacting the Curacao Gaming Authority itself (complaints@gaminglicences.com). Please let me know if you need help with filling the form or how the authority responded if you can do this on your own (michal.v@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal V, Casino.Guru