The player from Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. It was discovered that the complaint had been filed by a third party on behalf of the player. We had informed the third party that we couldn't proceed with the complaint and advised the actual player to file an official complaint on her own. Due to this, the complaint was rejected.
B7 Casino - Player claims that payment has been delayed.
Amount: €450
B7 Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Played around the 25th more than 600 - 700 euro. Luckily still had 450 left so still loss but made a withdraw. Offcourse verification needed and did that so my account is verified. On the 1st of December on 11:18 i made the withdraw of 450 EUR. It should take 24 hours for approval. 2 days later still nothing and they said your money will arrive soon. It's now 12 days later and litterly nothing changed. In the chat they said its on hold will be paid soon. I hear that 2 weeks in a row.
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11 months ago
Dear G1994,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Oh almost forgot they informed their payment team more than 8 times already in 2 weeks.
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11 months ago
Thank you for your reply, G1994. Do I understand correctly that this complaint wasn't submitted by the person who is experiencing these issues?
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11 months ago
I am sorry, but we cannot proceed with this complaint with a third party. Please instruct your girlfriend to file an official complaint on her own and in her name and we will try to help as soon as possible.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
