B7 Casino Review

The player from the Netherlands had faced withdrawal issues with b7 Casino despite having a fully verified account since March 23. The casino had closed the player's account without explanation and stated that residents of the Netherlands were not accepted, despite previous successful deposits and smaller withdrawals. The player had communicated with the casino through chat and submitted complaints but had received only one response. However, the issue was eventually resolved and the player confirmed receipt of their funds. The complaint was subsequently marked as 'resolved' by us.

The player from Netherlands experienced issues with her account after a deposit was not fully processed. Her account was then blocked after a withdrawal request for 3000 euros, with another 1400 euros still in the account.

The player from the Netherlands had been unable to withdraw €27,639.44 in winnings from B7Casino. After an initial withdrawal of €3,000, the casino blocked his account and declined his refund request, citing a violation of terms and conditions for players from the Netherlands. Despite this, the player had been able to access the casino without a VPN and had provided accurate personal information, including his country. The player later confirmed that B7Casino had paid the full amount of his winnings. We marked the complaint as 'resolved'.

The player from the Netherlands had reported that she had been waiting for an approved withdrawal from an online casino. The casino had not responded, and the player had expressed concern about the lack of communication. However, within 48 hours of raising the complaint, the player had confirmed that she had received her withdrawal. As a result, the complaint had been marked as 'resolved' by our team.

The player from the Netherlands had requested a withdrawal but did not receive his money. The Complaints Team had advised him that withdrawal processing might take up to 14 days, possibly due to unfinished KYC verification or high withdrawal request volumes. The player later confirmed that his pending status had been resolved after persistent communication with the casino's support team. He was still waiting for the money to appear in his bank account. Eventually, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from the Netherlands had requested a withdrawal of 9,000 euros, which had been divided into three separate requests of 3,000 euros each. The first request had been sitting since 31.01.2024. The player had been concerned about the delay and the status of his account. However, the issue had been resolved successfully when the player received his funds.

An American player who was residing in the Netherlands had reported that B7 Casino had confiscated his winnings and closed his account, citing fraudulent activities and stating that his withdrawals exceeded his deposits. Despite having verified his account with ID and credit card photos, the player's efforts to recover €1,700 had been unsuccessful. We had attempted to investigate the issue and sought additional information from the player. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions.

The player from Poland had been waiting for payment for over 72 hours, despite the casino's terms and conditions having stated a maximum wait time of 24 to 72 hours. The player had been unable to upload documents for verification and hadn't been asked to do so five days into the delay. The player had communicated with the Complaints Team via email and after two weeks, the issue had been successfully resolved. The Complaints Team had advised the player to reach out if similar issues occurred in the future.

The player from the Netherlands had requested a withdrawal from an online casino two weeks prior but had not received it yet. No KYC information had been requested from the casino. The player had not made successful withdrawals before and had not accumulated winnings through bonuses. We had attempted to mediate the issue by contacting the casino, but received no response. As a result, the complaint had been marked as 'unresolved'. We had suggested the player to contact the Kahnawake Gaming Commission for further assistance.

The player from Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received at that point. The player had multiple pending withdrawals which were not processed. However, after the intervention of the Complaints Team, the player confirmed that he had received all his pending withdrawals. Consequently, the issue was marked as 'resolved' by the Complaints Team.