B7 Casino Review

The player from the Netherlands had been unable to withdraw €27,639.44 in winnings from B7Casino. After an initial withdrawal of €3,000, the casino blocked his account and declined his refund request, citing a violation of terms and conditions for players from the Netherlands. Despite this, the player had been able to access the casino without a VPN and had provided accurate personal information, including his country. The player later confirmed that B7Casino had paid the full amount of his winnings. We marked the complaint as 'resolved'.

The player from the Netherlands had reported that she had been waiting for an approved withdrawal from an online casino. The casino had not responded, and the player had expressed concern about the lack of communication. However, within 48 hours of raising the complaint, the player had confirmed that she had received her withdrawal. As a result, the complaint had been marked as 'resolved' by our team.

The player from the Netherlands had requested a withdrawal but did not receive his money. The Complaints Team had advised him that withdrawal processing might take up to 14 days, possibly due to unfinished KYC verification or high withdrawal request volumes. The player later confirmed that his pending status had been resolved after persistent communication with the casino's support team. He was still waiting for the money to appear in his bank account. Eventually, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from the Netherlands had requested a withdrawal of 9,000 euros, which had been divided into three separate requests of 3,000 euros each. The first request had been sitting since 31.01.2024. The player had been concerned about the delay and the status of his account. However, the issue had been resolved successfully when the player received his funds.

An American player who was residing in the Netherlands had reported that B7 Casino had confiscated his winnings and closed his account, citing fraudulent activities and stating that his withdrawals exceeded his deposits. Despite having verified his account with ID and credit card photos, the player's efforts to recover €1,700 had been unsuccessful. We had attempted to investigate the issue and sought additional information from the player. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions.

The player from Poland had been waiting for payment for over 72 hours, despite the casino's terms and conditions having stated a maximum wait time of 24 to 72 hours. The player had been unable to upload documents for verification and hadn't been asked to do so five days into the delay. The player had communicated with the Complaints Team via email and after two weeks, the issue had been successfully resolved. The Complaints Team had advised the player to reach out if similar issues occurred in the future.

The player from the Netherlands had requested a withdrawal from an online casino two weeks prior but had not received it yet. No KYC information had been requested from the casino. The player had not made successful withdrawals before and had not accumulated winnings through bonuses. We had attempted to mediate the issue by contacting the casino, but received no response. As a result, the complaint had been marked as 'unresolved'. We had suggested the player to contact the Kahnawake Gaming Commission for further assistance.

The player from Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received at that point. The player had multiple pending withdrawals which were not processed. However, after the intervention of the Complaints Team, the player confirmed that he had received all his pending withdrawals. Consequently, the issue was marked as 'resolved' by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks prior but had not received the funds despite assurances from the casino. After she lodged a complaint with us, we had reached out to her for additional information. We then communicated with the casino on her behalf. The issue was subsequently resolved when the player confirmed via email that she had received her withdrawal. The complaint was then marked as 'resolved' in our system.

The player from Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. It was discovered that the complaint had been filed by a third party on behalf of the player. We had informed the third party that we couldn't proceed with the complaint and advised the actual player to file an official complaint on her own. Due to this, the complaint was rejected.

The player from Quebec had been making deposits and withdrawals without issue until he won 19,500 EUR in early May. His withdrawal request was canceled, his account was no longer verified, and the casino requested proof of deposit and proof of funds. Despite sending various documents, the casino refused them, leaving him uncertain about what to send next. The issue was resolved when the player provided the necessary screenshots confirming the origin of his funds, which were then verified by the casino. The player successfully made a withdrawal following this verification.

The player from Australia had been unable to withdraw her winnings of 300 euros from Bruno Casino for several months, encountering repeated declines with varying excuses each time. This issue has been resolved, and the casino has paid the amount. The complaint was marked as 'resolved' in the system after the player confirmed the matter was addressed.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player from Japan was unable to withdraw funds as the casino canceled withdrawal requests, claiming virtual currency withdrawals were not possible due to EUR deposits. Despite being told that bank deposits and withdrawals were available, these options did not appear. The player’s deposit method, myfinity, was also removed without notice. We contacted the casino, which agreed to process the withdrawal via cryptocurrency once the player completed the verification process. After the player submitted the required documents, the verification was completed, and the funds were successfully withdrawn.

The player from the Netherlands had trouble withdrawing funds from the online casino. Her account was closed after she won €10,000, and the casino cited restrictions on Dutch players. We contacted the casino, which requested additional documentation for verification. After the player provided the required documents, the casino approved the refund. The player confirmed receiving €10,175, and the complaint was marked as resolved.

The player from Portugal had reported a delay in her withdrawal request which had been initiated on April 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet. The player confirmed that the casino had eventually paid out her winnings. However, she had expressed dissatisfaction with the casino's failure to adhere to their stated timelines. We marked the complaint as resolved.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account. After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.

The player from Quebec had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing. He also clarified that his win was made without a bonus. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the player's winnings in full.

The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks. After the player had submitted a complaint to us, we contacted the casino on his behalf. Bruno Casino had claimed that the withdrawal had been processed. The player had confirmed the receipt of his funds, successfully resolving the issue.

The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The complaint was resolved as the player's deposit got credited.

The player from Germany received a VIP deposit bonus, but after wagering and earning 250€, his balance was wrongfully reduced to 50€. The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

The player from Germany deposited €48 into their Bruno Casino account via Binace Pay. The amount was debited from their Binace account, but it has not been credited to their Bruno Casino account. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.

The player from Germany was experiencing difficulties obtaining her tournament winnings. According to the casino's terms, the prizes should be awarded automatically each week at the end of the tournament. In this case, the condition was not met, the player received her winnings later, approximately 1.5 weeks after the right to the winnings arose (4 days after the submitting the complaint). The complaint is resolved.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.