b-Bets Casino - Player’s withdrawal payments are delayed.

About one and a half months ago, I requested to withdraw 50,500 NOK. I then underwent a three-week verification process, after which my verification was finally approved. I was informed that the 50,500 NOK would be split into installments, with the first installment due on October 6th and the second on October 20th.

Each installment was set at 10,000 NOK. I was told they would be transferred within a couple of business days. However, by October 14th, I had not received any funds, so I contacted the company and was asked to provide proof of non-receipt. After supplying a transaction list, they confirmed that I had not been paid and assured me that I would receive the funds within a few days. Indeed, I did receive the 10,000 NOK, but the second installment due on October 20th has still not been credited to my bank account.

I have attempted to contact the casino through live chat today, and although it showed zero in the queue and promised that a live agent would assist me shortly, the live chat was canceled after 5 minutes, and this happens every time. I have video proof of all my account information, transactions, and chat logs.

I am exhausted by the casino's misleading statements about the withdrawal process and their apparent ghosting. I have received only 10,000 NOK of the 50,500 NOK in one and a half months. At this rate, and if I have to endure this with every installment, I am confident that I won't receive all my money until summer 2024. Considering that I have deposited a substantial amount of money into the casino without any significant winnings, it's frustrating that they are obstructing my withdrawal process.

I would like to have a 3rd part involved in this

Hello axed,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with b-Bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is fully verified.

I played with a no deposit bonus or other type of bonus.

I wrote them an email attaching my bank statement for the period when I should have received the installment.

They say there was no error in the processing of the installment, which happened on October 20, and they will now investigate further. This also happened with the first installment, where several days passed before they came back with the lame answer:

"Kindly be informed that we have received feedback from our relevant department regarding your missing withdrawal, and we have been informed that your winnings should arrive to your bank account soon. I sincerely thank you for your patience and understanding thus far!"

And I suspect I will soon receive the same message for the second installment.

The installments are split up at 2 week intervals but if they continue to drag it out then it's going to take 3-4 weeks per installment to get paid and I have to submit a bank statement as proof each time.

The third installment was on November 3, and they write that the money will come within a few business days, as in the previous cases, but now let's see if it arrives or if I have to take these steps for the third time. I am frustrated that the casino does not pay the installments as stated, but that I have to prove that they have not arrived in order for them to be paid out within the next working days!

I am hoping for some assistance to get the casino to stop running this game!

Hello axed,

It is completely normal to experience delays with withdrawals but unless the casino is paying, I can only recommend you to be patient. It would be a different case if you would not have receive any money yet.

Dear axed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.