Axecasino - The player struggles to withdraw.

My withdrawal has been rejected 4 times now and I've sent a passport, drivers license, utility bill ,deposit receipt and bank statement.

I've never been asked for a bank statement ever.

Roberta C

Hello Roberta,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Axecasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

Thankyou for your response.

I've sent all documents and the wanted a bank statement with my name on it and the deposit receipt which I sent them as well.

My withdrawal was rejected 5 times so I decided to play the money and close my account because I've decided I don't want anything to do with Axe casino.

Thankyou once again.

Roberta

Hello Robreta,

As your initial balance is now lost and you closed your account, we will be closing the complaint as well. Thank you anyway for contacting us and please do not hesitate to submit a complaint again if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick