Axecasino - Player's winnings significantly reduced.

My $8500 withdrawals was reduced to $1300

it was a Valentines promotion

max deposit was $50 to Maximum $1500

i deposited $100 and end up with $190

wagering was 7500

max bet I put was $4 and end up with $9000 win in less than few minutes

Dear matonga,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino's website and I found this: https://www.axecasino.com/bonus-terms-and-conditions

"Maximum winnings from any deposit bonus (except for Welcome Package / Highroller Welcome Package Bonuses) is x15 from bonus amount. The rule is also applied to all e-mail promotions."

With the bonus amount credited $90x15=$1350

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

My winnings were from the first $100 not $90 bonus

what if they gave $90 for free

if would have been different if because I deposited the real money

To be honest, I don’t agree with the findings

as a VIP member for several years I found it very concerning

I don’t agree with the terms and conditions

nothing was showing up on the email that they send me.

morever, winning was from the first $100 not the bonus.

The $90 bonus was still showing until to wagering completion.

I need to this look at correctly.

I would agree if this was a no deposit of $90 or if the first $100 was used up.

This was my pure win. If you can’t help with this, is it possible for you to refer to organisations with can manage this predatory behaviour

Once you activate a bonus, your real money and the bonus amount you received are combined into a single balance. If your deposited amount and bonus were wagered 40 times the casino applied the maximum win cap of these winnings.

I would recommend you request a withdrawal of your winnings if you haven't done so already.

Please let me know if there is any other information I overlooked as this would be our only recommendation to you.

If you wish to send any additional information via email please send it to me at tomas@casino.guru

Player's other issue:

"Forfeited part of my withdrawals of $6000 paid me $4200

i was made to do wagering of x80 on a $280 real money plus of 100%

my issues are that their website says Monday promotion AXE100 subject to wagering t&c x 50

why was requested to play for a wagering of x 80 and yet they forfeited my other amount of $6300 is it double standard"

I checked the bonus terms and conditions of the bonus and I found this:

Are there any discrepancies with your expectations regarding payout?

Have you contacted the casino regarding your concerns? What response have you received?

I contacted them. No was was serious - they very defensive- can get away with anything

VIP manager who invited to this casino is no where in the picture

he used to be my VIP many through rich casino-

The responses given do not make any sense this

this casino surprises me

declined my withdrawals of $4200

see above response

daily minimum is $4000

nothing makes sense

also forfeited my $6500 wining money

I remind you the rule casino applies:

"Maximum winnings from any deposit bonus (except for Welcome Package / Highroller Welcome Package Bonuses) is x15 from bonus amount. The rule is also applied to all e-mail promotions."

If you received a bonus of $280 according to this rule your winning will be capped to $4200 at the end of wagering.

I'll wait for your reply.

I wanted someone to focus on why I was force me to a wagering x 80 when it was supposed to be 40 or 50

wagerng in order to withdraw money was 22600

I Know I can’t add another complaint

if I made to separate deposits in a space of 10 minutes

$100 on 85% bonus and $150 with a bonus of 85%

does it mean that I can only paid for one separate deposit or both of them. When completed the wagering 100% of both of them

just checking

Casinos usually prohibit you from activating 2 bonuses at the same time. I would not recommend it. If you have other questions, be sure to contact casino support or check the casino's terms and conditions.

In my previous reply, on the screenshot I shared, the wagering requirement is displayed as 40 x (deposit+ bonus)

Please let me know if there is anything I might assist you with, otherwise the complaint will be closed.

Dear matonga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have nothing much to comment on this

the casino deactivated my account

because I was winning everyday.

no warning

vip has not responded to my email from the day he was going to enquire what happened

t&c are repressive. I wonder if they a have a casino license

Please see the screenshot

winning has become a problem with other casinos

AXE Casino surprises me

I understand your frustration with the casino closing your account.

We find it acceptable when casinos close your account as long as they don't withhold any funds.

Has the casino paid you the withdrawals you requested?

What was your balance before the casino closed your account?

Not everything was paid correctly

their terms and conditions on everything I have won I would think it was specifically targeted. T& C where specifically targeted

I have huge discrepancies with this casino

They forfeited over the average of $13000 winnings.

closing my account is a sign of admission that they flawed

I have not received support that I requested which is a shame. Do you think what they have is acceptable

Without any additional details from your side, I believe every reduction in your winnings was explained and is justified according to the terms and conditions of the casino. The same applies to information about the wagering requirement of one of the activated bonuses.

I wish I could be of more help.

Please do not hesitate to contact us if you run into issues with any online casino in the future.