The player from Finland deposited €10 via Paysafecard, but the funds did not appear in their gaming account. When inquiring about the missing money, the casino's support claimed it wasn't possible and responded dismissively.
Awbit Casino - Player’s deposit is delayed.
Amount: €10
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Case opened
Current status
Waiting for player to reply
23d 5h 28m 53s
Case summary
1 week ago
Public
Public
1 week ago
Translation
I deposited €10 via Paysafecard. The money went through, but it hasn't appeared in my gaming account. When I asked about it in the chat, they said it wasn't possible. When I asked where my money is, they told me to stop spamming. This is a terrible casino, I will never deposit there again.
Automatic translation:
Public
Public
1 week ago
Dear Imjjj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider - Paysafe. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Imjjj has 23d 5h 28m 53s to reply
