HomeComplaintsAvantgarde Casino - Player's withdrawal has been delayed.

Avantgarde Casino - Player's withdrawal has been delayed.

Amount: €320

Avantgarde Casino
Safety Index:Very low
Submitted: 08 Feb 2024 | Case closed : 26 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Sweden had been waiting for a payout from the Avantgarde casino for 6 weeks. Despite having provided documents twice and having them accepted, the casino still refused to pay. We had reached out to the player to gather more information and extended the response time by 7 days. However, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

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Public
9 months ago

Avantgarde casino refuse to pay after 2 month of pending ,

asking for documents twice , accept it , and refuse to pay anyways

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Public
9 months ago

Dear OliverSweden,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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9 months ago

Dear OliverSweden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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