The player from Sweden had been waiting for a payout from the Avantgarde casino for 6 weeks. Despite having provided documents twice and having them accepted, the casino still refused to pay. We had reached out to the player to gather more information and extended the response time by 7 days. However, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.
Avantgarde Casino - Player's withdrawal has been delayed.
Amount: €320
Avantgarde Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Avantgarde casino refuse to pay after 2 month of pending ,
asking for documents twice , accept it , and refuse to pay anyways
Public
Public
2 months ago
Dear OliverSweden,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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