Avantgarde Casino Review

The player from the US had an issue with an online casino, unable to withdraw winnings over $100. The casino's policy stated that any remaining funds were confiscated upon withdrawal. The player claimed to have met the wagering requirements of a $10 bonus, but was still unable to withdraw their winnings. The player also alleged they had not been able to withdraw any winnings from the casino in the past. After reviewing the casino's terms and conditions, we concluded that the player's winnings were subject to a maximum cashout limit due to being accumulated from a free bonus. We also found that the player had not made a deposit within the last 30 days, which was a requirement for withdrawal approval. Due to the player's failure to comply with these rules, we rejected the complaint.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from the United States faced issues with depositing using multiple cards and was required to use Bitcoin instead. After depositing, they received a 400x bonus but later discovered that they needed to be verified for approval to cash out. The verification process took 24 working days, and despite meeting the requirements, the player only received $150 instead of the expected $450 due to bonus deductions. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States deposited $75 in Bitcoin and won $500, but faced a delay in the withdrawal process. The casino verified the documents, but informed the player about an 18-day wait. Player stopped responding to our question therefore the complaint was rejected.

The player from the United Kingdom has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for 2 months. We contacted the casino and found out that there had been an issue with the verification, however it was fixed and the payment was sent to the player. The player confirmed getting his money so we closed the complaint as resolved.

The player from the US has been informed she cannot withdraw her bonus winnings. The casino stated that the player used a no deposit bonus, but that a deposit had to have been made within the last 30 days in order to be able to withdraw any winnings. The casino provided evidence to suggest that the player had attempted to make deposits, but all of them had been unsuccessful. The player contested this, but was not comfortable providing evidnce to us. Consequently, we could investigate no further and the complaint was rejected.

The player from the United States requested a withdrawal almost one month prior to submitting this complaint. The amount eligible for withdrawal was set correctly by the casino, and the complaint was closed as "rejected".

The player from the United States has requested several withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for less than 2 weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the US has been trying to withdraw his winnings for over a month. Unforunately, depsite multiple attempts to contact the casino, there was no response so the complaint was closed as 'unresolved'.

The player from the United States is experiencing difficulties withdrawing free bonus winnings as they didn't place a real money deposit within the last 30 days. We rejected the complaint because the player didn't respond to our messages and questions.

The player from US requested a withdrawal in April, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player was unable to withdraw for an unknown reason. After gathering all necessary information and data, the complaint was rejected because the player breached the casino's Bonus Terms and Conditions. The player did not meet the requirement to make at least 1 deposit for the last 30 days from making a deposit when claiming the no deposit bonus. The complaint is considered unjustified.

The player from the United States has requested a withdrawal more than two weeks ago. The casino responded, stating that the player's account was recently verified and that the withdrawal was in processing. After a short time, the player received their payment and the issue was resolved.

The player from the US requested a withdrawal. She later found out that her winnings were reduced. The casino stated that the winnings were reduced in accordance with their terms and conditions regarding winnings accumulated from a free bonus. The player disputed this and said that they attempted to withdraw the winnings before accepting the bonus. Due to the evidence provided by the casino that seems to support their claims, the complaint was eventually rejected.

The player from United States requested withdrawal almost a month ago but hadn't received it. After some time, the player noticed that their withdrawal had been canceled and a new one for a lower amount had been processed and completed. The casino stated that this was due to the enforcement of a maximum cashout rule which we find to be unfair, and so the complaint was closed as 'unresolved'.

The player from the United States has requested a withdrawal a month ago. Unfortunately, it has not been received yet. The casino claims the payment has been processed. We’re rejecting this case because the player stopped responding.

The player from Denmark requested a withdrawal and after more than 2 weeks ofwaiting for the payment, he decided to submit a complaint. The player received the payment approximately 1 month after the withdrawal request was made. The complaint is resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to a bonus being automatically credited to his account. The bonus was canceled by the player but a new wagering requirement still remained, preventing any withdrawals. Eventually the player was allowed to make a withdrawal and received his winnings.

The player from Austria is experiencing difficulties withdrawing their funds. The casino failed to respond and we were forced to close the complaint as 'unresolved'. After approximately one year, the casino has approached us, that the player's winnings were payed out, however the player did not respond to our questions regarding confirmation of the payment and we have rejected this complaint.

The player from United States has requested withdrawal a month ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States has submitted all required identification information and even got approval for his withdrawal but the casino is not processing it. The player's efforts to contact the casino have not been successful, and it now appears that he is being ignored. The player later informed us that the issue was resolved and we closed the complaint accordingly.

The player from Greece had an issue where his deposit of 20€ had not reflected in his casino account. After he had contacted the casino and provided proof of the transaction, there was no resolution. We had suggested that he contact his payment provider for further investigation, as the casino could not do much in this case. Eventually, the player informed us that the issue had been resolved.

The player from Norway had experienced delays with the withdrawal process at TrueFortune casino. Despite multiple deposits and having completed verification a month prior, three transactions had still been pending. The player had made one successful withdrawal previously and the winnings had been accumulated without any active bonuses. The Complaints Team had reached out to the casino for clarification. The issue had been resolved when the pending withdrawals were completed. The player had expressed his satisfaction with the resolution.

The player from Switzerland had had an issue with a withdrawal that had been delayed for six weeks. The player had confirmed that the withdrawal had been requested following a deposit, without any bonus involved, and that he had received a previous payment from the casino two months prior. The player had reported that the money had arrived. The issue had subsequently been marked as resolved.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from United States requested a withdrawal and after more than 1 month of waiting for the payment and experiencing difficulties, he decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from United States requested a withdrawal and after almost 2 months of waiting for payment, she decided to submit a complaint. The player received the payment approximately 1 week after submitting the complaint. The complaint is resolved.

The player from the US has requested a withdrawal of a substantial amount, but the casino informed her she can withdraw in installments of $150. Casino and player made a deal so we consider this case as resolved.

The player from Spain had deposited money into his account, but the funds seemed to be lost. The complaint was resolved. The casino decided to pay the player his missing funds during the investigation of the missing payment.