Avantgarde Casino - Player's withdrawable amount is limited and remaining balance is confiscated.

This is a fraudulent online casino u are not able to withdraw ur winnings if it's over $100.00 and if u do have over that and u withdraw a 100 they take the rest of ur balance they r robbing people

Dear teenechols,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear teenechols,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional player's comments:

I never received any emails from you to reply back to on this manner.

As to the questions from above I received a $10 bonus In which I met the requirements for the said bonus that allows you to withdraw my winnings as it states this with in my account. I was not able to withdraw nothing. This online casino is a scam u are not allowed to withdraw your winnings.

Thank you very much, teenechols, for getting back to us.

• Do I understand correctly that your winnings were accumulated solely from a free bonus?
• Have you redeemed any free bonuses from this casino in the past?

Looking forward to hearing from you.

I received bonuses on a regular basis

as per the info within the the casino it states a small deposit may be required to withdraw any winnings

I have checked the general bonus terms and conditions, and this is what I found (here):

4.8. Free bonuses (Comps, Free Chips, converted Comp Points or any other non-deposit bonuses) are playable bonuses awarded to players so they may play free of charge. Free bonuses have a different wagering requirement than other bonuses, and have a fixed withdrawal limit of no more than 50 Credits (50 $,€,£,AUD, or 500 ZAR). Any remaining or extra balance is 'Non-Withdrawable' and is to be cleared from a player's balance. Each player is allowed to withdraw winnings from a free bonus only once during his/her gaming lifetime unless specifically approved by the casino manager.

4.9. A player who has never made a deposit and wishes to withdraw a free chip win, is required to first make one successful minimum deposit of 15.00 ($,€,£,AUD, or 150 ZAR). This first deposit amount is not allowed to be withdrawn or added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. A players who has previously made a successful deposit and is now wishing to withdraw a free chip win, is required to have deposited within the last 30 days in order for the withdrawal to be approved and the deposit cannot be added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. Free Bonuses (Free Chips) have a wagering requirement of 20X to 60X unless otherwise specified

• Would any of these two rules explain why you didn't receive winnings from your free bonus?
• Have you withdrawn any winnings from a free bonus in the past?

Dear teenechols,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have never withdrawn any winnings from this casino

I have met the required wager to b eligible for a withdrawal but they will steal the remainder of ur winnings if it's over 100$

This isn't right now actual casino would be allowed to take a persons winnings like that they should be banned

If u were to be sitting at a slot machine in a casino in Reno or Vegas and and u had over 5000$ and they were to bring u a hundred and told u they keep the rest how would u react to that

I wrote a response

Hi teenechols,

I acknowledge your perspective, but upon reviewing the bonus regulations I shared earlier, you should have observed that winnings from a free bonus are subject to a maximum cashout limit of no more than 50 Credits (50 $,€,£,AUD, or 500 ZAR). Any surplus balance is categorized as 'Non-Withdrawable' and must be cleared from the player's balance.

Additionally, a successful withdrawal from any free bonus is contingent upon a prior deposit.

• Can you confirm whether you have complied with this rule?:

A players who has previously made a successful deposit and is now wishing to withdraw a free chip win, is required to have deposited within the last 30 days in order for the withdrawal to be approved and the deposit cannot be added to an existing pending withdrawal.

Thank you.

I have deposited in the past but not recently. I don't think if is right for them to b able to take any amount from a persons account

Hi teenechols,

Respectfully, the Terms and Conditions comprehensively outline the regulations for free bonuses. I highly advise reviewing the guidelines for complimentary promotions before activation to prevent any unforeseen issues in the future. Given that your winnings originated solely from a free bonus and no actual funds were deposited into your casino account in the last 30 days, we will not pursue this matter any further. Additionally, I have adjusted the disputed amount from $5,700 to $50, as that represents the maximum cashout permitted for a free bonus when all rules are adhered to.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.