The player from Norway deposited 200kr with a bonus and successfully accumulated winnings of 7,800kr but faced account restrictions the following day due to alleged violation of terms regarding betting limits.
Asino Casino - Player's winnings have been confiscated.
Amount: 7,800 kr
Asino Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 11h 47m 10s
Case summary
yesterday
Public
Public
yesterday
Deposited 200kr with the 3rd deposit bonus . With this money i bought multipme bonuses and got up to 7800nok. Proceeded to cash it all out and went to bed. Next day i wake up do everything being removed because i violated terms of condition. Every casino ever that reibforced the 5Euro max bet has a built in festure to stop you. This is borderline scummy and something people should be aware off.
Public
Public
yesterday
Dear Mario_a04,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):
1.5 While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 6.5 CAD / 6.5 AUD / 6.5 NZD / 50 NOK / 425.00 INR (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, ASINO reserves the right to confiscate the winnings.
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Casino Guru is examining the case
Petronela is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
