Asino Casino - Player's winnings have been confiscated.

Deposited 200kr with the 3rd deposit bonus . With this money i bought multipme bonuses and got up to 7800nok. Proceeded to cash it all out and went to bed. Next day i wake up do everything being removed because i violated terms of condition. Every casino ever that reibforced the 5Euro max bet has a built in festure to stop you. This is borderline scummy and something people should be aware off.

Dear Mario_a04,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

1.5 While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 6.5 CAD / 6.5 AUD / 6.5 NZD / 50 NOK / 425.00 INR (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, ASINO reserves the right to confiscate the winnings.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Well that was about what i was expecting. Just used to casinoes either stopping you from placing bets or overlooking the 5euro rule. There should be a standard tho because like this probably countless people have eon money just to have it taken away. Wellwell thanks for your help and i am going to stay away from this Casino🙂

Dear Mario_a04,

We’re sorry to hear about your negative experience. However, we would like to point out that we are a licensed casino and operate strictly within the established T&Cs, which you agreed to upon registering on our site. As Petronela already mentioned, according to our BONUS TERMS & CONDITIONS: "1.5 While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 6.5 CAD / 6.5 AUD / 6.5 NZD / 50 NOK / 425.00 INR (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, ASINO reserves the right to confiscate the winnings." Additionally, these rules are listed on each bonus page, allowing players to review them before activating the bonus.

We appreciate your point about automated limits, but we believe that our rules are currently presented in a convenient and accessible way. We are always striving to improve our platform and will certainly consider adjusting this aspect in the future. We would be happy to answer any remaining questions.

Dear Petronela, thank you for your assistance in resolving this matter. 

Best regards,

Asino Casino

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.