Good evening, ddnnppmm and Tomas,
We apologize for the inconvenience caused by the long duration of the verification process.
We treat a KYC procedure seriously, thus we require proving every deposit method that was used in our casino. Regarding your CashToCode proof, it's already checked and approved, as you can see in your profile.
We are now checking your deposit via JetonCash. We need to make sure that the proof that you've submitted refers to the deposit that you've made, and that it was made to us and not any other casino.
As soon as everything is done, your cashout will be approved without any further delays.
Best regards
Arlekin Casino.
Good evening, ddnnppmm and Tomas,
We apologize for the inconvenience caused by the long duration of the verification process.
We treat a KYC procedure seriously, thus we require proving every deposit method that was used in our casino. Regarding your CashToCode proof, it's already checked and approved, as you can see in your profile.
We are now checking your deposit via JetonCash. We need to make sure that the proof that you've submitted refers to the deposit that you've made, and that it was made to us and not any other casino.
As soon as everything is done, your cashout will be approved without any further delays.
Best regards
Arlekin Casino.