HomeComplaintsArgoCasino - Player’s withdrawal has been delayed.

ArgoCasino - Player’s withdrawal has been delayed.

Amount: €250

ArgoCasino
Safety Index:Very low
Submitted: 07 Jan 2022 | Resolved : 11 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Poland has requested a withdrawal over a month ago. After some time, the player received their payment and the complaint was resolved.

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2 years ago

I am waiting 40 days! On the withdrawl 250 euro.

It is not funny anymore. My account has been fully veryficated much time ago, my bitcoin adress also.

Everytime when I went to the chat they are telling "you will get your money" but 40 days are gone and I didn`t get a penny yet.

This thiefs are insolvent so do not deposit any money to their company. Be carefull!

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2 years ago

Dear michalz91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Do I understand correctly that the withdrawal is still pending inside your account without being processed?


Yes, excatcly.

They just tell to "wait a little more" eveytime when I get to the chat. Or they are telling "on weekdays we are not makeing any withdrawls".

I am waiting since 29.11.2021. They just haven`t money to pay there is no other reason


Be carefull of them

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2 years ago

Thank you very much, michalz91, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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2 years ago

Hello michalz91,


I have reviewed your case and will now contact the casino to see if I can help.


We would like to invite ArgoCasino to join the conversation and to help resolve this complaint.

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2 years ago

Dear michalz91,


Your request should be processed today.


Best Regards,

Argo Casino.

Edited
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2 years ago

Dear MICHALZ91, 


The withdrawal request has been processed by the finance department. 


Best Regards,

ArgoCasino.

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2 years ago

I can confrim that finally I get my money. Thank you very much Petronela and Adam .

And Argocasino don`t be pleased from yourself because 43 days waiting on money is a joke in today industry.

I am makeing next withdrawl right now and I am curious how long I will wait this time

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