AmunRa Casino - Player was denied a bonus reward from the casino.

Very bad experience with them.Refuse with no reason all bonuses even those that you buy for coins earned and bonus crab to .

Dear Bladeusz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AmunRa Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what the disputed amount (150 zł) represents?

Could you please advise what was the casino's justification for refusing to credit you the bonus reward?

Thank you very much in advance for your reply.

Best regards,

Tomas

I made deposit 3x 50zl.They refuse give bonus for depo with no reason.I bought bonus for coins earned playing and they sad no bonuses at all giving nonreason

Could you please advise how long you are a player in the casino?

Did you decide to play your deposited funds, or have you requested the casino refund you your deposits?

Do I understand correctly, that despite the fact the bonus currency is accumulating on your account, any purchase you make with it is invalidated due to the decision of the casino?

I'll await your reply.

Dear Bladeusz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was about few months a player.I playedbthe deposited money to earn coins.And yes i earned coins i bought bonus for those coins.5 free spins.I couldnt play the game ,bonus crab game that you get for depositing money didnt work.Then i dicide to wrotenon chat."Casino hold the right to refuse anu bonus wothout giving any reason"-thats response.

Thanks for the explanation. 

Please understand that we are unable to compel casinos to provide you with bonuses. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding who receives bonuses and who does not.

If you already played the balance you deposited on your account our hands are tied.

I apologize for not being able to offer you more help.

Dear Bladeusz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok i understand and thanks.

But still i think . When u made a depo and dont recive bonus ( that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification) always at end of conversation magic sentence"but still u are welcome to play our casino and take part in tournaments.(silly come play tournament but we will decide if you will get reward).what about the achievements? What's the point of completing the weekly challenge missions if you can't claim the prize you won anyway, etc.

in my opinion, they should warn the player that he will not receive any reward for progress and not encourage him to play and take part in tournaments (in which even if you win, you will not receive a prize)

I wish I could help. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.