The player from Spain was frustrated because the casino had not honored a bank transfer withdrawal request that had been pending for over a week, surpassing the company's stated processing time of 1-3 days. The player also found the support team unhelpful. Despite the player's claim that the casino's policy did not require verification for withdrawal, we advised him to wait for at least 14 days before escalating the issue. However, the player did not respond to our follow-up, leading to the rejection of his complaint.
AmunRa Casino - Player's withdrawal is delayed.
Amount: €200
AmunRa Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
DO NOT PLAY HERE! THEY DO NOT HONOR WITHDRAWALS.
I've been waiting for more than a week for them to accept a bank transfer withdrawal, while their terms and conditions state that they will carry it out in 1-3 days at most.
In addition, their support team (via chat and email) offers no solution, only bot-generated copied messages are responded to.
DO NOT PLAY HERE!!!!!!! IT'S A SCAM!!!!!!
Automatic translation:
Public
Public
6 months ago
Dear Cham500,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
6 months ago
Translation
The page itself indicates in its "Payments" information section that the deadlines for withdrawals by bank transfer will be made between 1-3 days, at no time does it indicate a maximum of 14 days.
Regarding verification, the page indicates that no verification is necessary to request the withdrawal. In fact, I have made withdrawals on other pages with similar conditions but never with any problem like the one I am encountering now.
7 days after the withdrawal request, it still appears as "pending".
I will continue to wait and contact support, since I can't do much else at the moment.
Automatic translation:
Public
Public
6 months ago
I understand your frustration, but we will contact the casino only after the initial 14 days pass. Thank you for your patience and understanding.
