The player from Germany is inquiring about casino website accessibility. It came to light that the casino is currently closed and is due to reopen in a few weeks. After this, the player stopped responding and the complaint was eventually rejected.
AmunRa Casino - Casino website seems to be blocked.
Amount: €60
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I registered at AmunRa Casino a few days ago and then deposited 60 euros. I also received a payment confirmation via email. After that I wanted to log in to the casino and nothing works anymore. The website looks weird. I don't see any slots or anything else on their home page anymore and when I try to log in I always get red crosses on the right side of the screen. I've tried everything. Cookies deleted. I used other browsers but I can't get to their website anymore. I have already sent an email to the casino using the email address where I received the deposit confirmation but no one replied. What can I do ? It would be great if someone could help me .
Automatic translation:
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1 year ago
Dear krumel2670,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?
Meanwhile, I have tried accessing the website using German VPN and couldn't see any "login" or "register" options:
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello, the last time I was able to access my account was when I made a deposit on 7/3/2022. I also received a deposit confirmation via email. After that I was no longer able to access the website. I've also used other browsers, but the same picture always comes from a start page from AmunRa Casino, which I can't do anything with. Deleted cookies. I've tried everything but the website where I registered is no longer there. According to this, I could neither verify myself nor play there, but my 60 euros were debited from my bank account.
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1 year ago
Translation
I was at my sister's computer. She also has a different browser, but it's the same with her. There's only one website that doesn't work. I'm assuming I got ripped off. But the strange thing is that the casino is advertised on the Internet and has good reviews, but strangely enough there is only one Internet address, at least for me.
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1 year ago
Thank you very much, krumel2670, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hello krumel2670,
I have reviewed your case and understand the situation. According to the casino website, it is 'under construction' which suggests it may be re-launching shortly. I will contact the casino to try to find out more information.
In the meantime, could I ask you please to forward the deposit confirmation e-mail you have received to my e-mail, adam.m@casino.guru?
We would like to invite AmunRa Casino to join the conversation and participate in the resolution of this complaint.
Dear AmunRa Casino,
Can you please provide some insight into the situation regarding the casino being under construction, and what this means for existing players?
Kind regards,
Adam
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1 year ago
Translation
Hello, I deleted the email the day before yesterday, I assumed that I fell for a fraudulent site. And now I was resigned to it. I've been trying to get to this casino site for days but it's gone. That's why I had now deleted everything in my mailbox. In order not to annoy me further.
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1 year ago
Dear krumel2670,
There has been no response from the casino so far. I will attempt to contact them again.
In the meantime, please let me know if there are any developments.
We would like to ask AmunRa Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear krumel2670,
I have received word from the casino that it is currently closed and due to be reopened at the end of August. I am still awaiting further information regarding what this means for existing players.
Kind regards,
Adam
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1 year ago
Dear krumel2670,
I have had no further response from the casino, have there been any developments?
Kind regards,
Adam
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