HomeComplaintsAmonbet Casino - Player insists on refund after account reopening.

Amonbet Casino - Player insists on refund after account reopening.

Amount: €3,000

Amonbet Casino
Safety Index:Below average
Submitted: 02 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 22h 3m 47s

Case summary

1 hour ago

The player from the Netherlands initially closed their account due to gambling addiction but found it reopened with a bonus. They are now demanding a refund for their losses, arguing that the casino should not have allowed the account to be reopened after their prior self-exclusion.

Public
Public
5 hours ago

so I did close my account before… reason gambling addict.


after a while they did reopen my account and give me a bonus...


so i could play again and lost a lot off money offcourse


i demand i refund for all my losses. since they should not have reopen my account after i told them this reason

Public
Public
2 hours ago

Hello Amnesys,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

 

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

 

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

 

Thank you very much in advance for your reply.

Best regards,

Nick

Waiting for approval
Waiting for approval
1 hour ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news