The player from Ukraine faced issues with Amerio Casino, which had not processed his $70 withdrawal for over a month despite his account being verified and no bonuses taken. The support team continuously advised him to resubmit his withdrawal request, only to cancel it again. The issue was successfully resolved and the player's funds were returned. The complaint was marked as resolved.
Amerio Casino - Player's withdrawal has been delayed by the casino.
Amount: $70
Amerio Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Translation
Good day to you all! Amerio Casino is a complete scam! They have not processed my withdrawals for an entire month! My account is successfully verified! I have not taken any bonuses from them! The $70 is my own money that I deposited into the account! I played slots and placed sports bets! The support team is just mocking me! They constantly tell me to try submitting the withdrawal request again! And then they still cancel my request! This has been going on for a month now!
Automatic translation:
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2 months ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Is any withdrawal request currently pending in your account?
- Could you please share a screenshot of your transaction history found in the casino profile and the relevant communication between you and the casino? My email is tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
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2 months ago
Translation
They don't confirm my request every time. Then again they tell me to make a request. And so constantly in a circle. I now have a request that has not been confirmed. After 48 hours, it will be rejected again. There is no explanation from the casino. I attach the screenshot here
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2 months ago
Thank you very much, xray200, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 months ago
Translation
Thanks for your help! My funds were finally returned to me! The complaint can be closed!
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1 month ago
Hello, xray200,
I am sorry for the delay. However - great news!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Branislav, Casino.guru
