The player from Austria encountered difficulties withdrawing 164 USD from their fully verified account over a two-week period. Despite reaching out to chat support, the issue remained unresolved. We attempted to engage with the casino to find a solution, but no response was received. As a result, the complaint was marked as 'unresolved,' and the player was advised to seek assistance from the Curaçao eGaming Authority. The complaint was later reopened at the casino's request, where they claimed the issue was due to an incorrectly specified crypto wallet. However, the complaint was ultimately rejected as the player did not respond to our follow-up inquiries.