Amerio Casino - Player is unhappy with VIP bonus terms.

I'm really unhappy with the VIP bonus conditions this casino has.

The bonus gives 10 spins at R$ 500 each, with a 35x wagering requirement. Because the spins are so high in value, the total amount I need to wager is ridiculous. Plus, you limit the withdrawal to just R$ 50, which seems way too low compared to the bet amounts.

Also, you don't let us use the bonus money for betting, only real money. This means I lose 2% of each bet in real money with no direct return, since all the winnings go to the bonus account. Right now, I have R$ 2956 in bonuses, which means I need to wager over R$ 100,000. To withdraw the R$ 50, I'd need to lose around R$ 2,000 (because of the 2% real money per bet).

I think these rules are really unfair and not transparent. 

im sending some screenshots and the transcript from the last support attempt.

I am not expecting anything as the attendant was kind of not caring too much.

Dear robertafreitas90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amerio Casino.

I checked the website and the rules for the bonus

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any deposits in order to accomplish the wagering of the bonus?
• Have you asked casino support to cancel this bonus or attempted to cancel the bonus yourself?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have deposited before, but could not achieve the wagering. Then I received this new bonus and excessive wager value.

when I complain they just say "that’s the rules".

I understand your frustration, I checked the rules of the bonus and they don't seem particularly fair.

Before proceeding, Several details are important, and I would like to ask you about them.

• Have you A) activated the bonus yourself, by ticking the box, clicking on an activate button, etc., or B) was the bonus credited to your account without the possibility to refuse it?
• Have you asked casino support to cancel the bonus after you began wagering? With what result?

Dear robertafreitas90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.