Amerio Casino - Player complains about unclear bonus rules.

I made a deposit of R$25 to be able to play with the bonus that was won at the Casino, but as soon as the deposited amount runs out, you become unable to play with the bonus again, unless you make another deposit!

There's nothing anywhere about the bonus rules! This is simply theft, I would not recommend anyone playing in this casino! Stay away!

Dear mrbrenze,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Amerio Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Which bonus have you activated on your account?
• Could you please describe the situation in more detail?
• Have you contacted casino support regarding the issue?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear mrbrenze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.