Always Vegas Casino - Player’s winnings have been capped.

They shortened my winnings down to a joke no fun playing if your winnings are taken back

Hello,

Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more information about your problem? Did you play with any bonus, or only your real money?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.