HomeComplaintsAlphawin Casino - Player's deposit is not credited to the account.

Alphawin Casino - Player's deposit is not credited to the account.

Amount: 45 ₮

Alphawin Casino
Safety Index:High
Submitted: 28 Sep 2023 | Case closed : 12 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Bulgaria had made a deposit using ETN cryptocurrency and it had not been credited to their account for 2 days. They had contacted support repeatedly but had only been told there was a technical issue. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond within the given time frame, which led to the complaint being rejected due to lack of further information.

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1 year ago
Translation

I made a deposit in ETN cryptocurrency and they have not credited my deposit for 2 days now. I've written to the support 10 times and they only tell me that there's a technical problem. They basically stole my money without me even playing.

Automatic translation:
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1 year ago

Dear mymexa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the transaction confirmation and any relevant communication between you and the casino to my email at tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear mymexa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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