The player from Bulgaria had made a deposit using ETN cryptocurrency and it had not been credited to their account for 2 days. They had contacted support repeatedly but had only been told there was a technical issue. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond within the given time frame, which led to the complaint being rejected due to lack of further information.
Alphawin Casino - Player's deposit is not credited to the account.
Amount: 45 ₮
Alphawin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I made a deposit in ETN cryptocurrency and they have not credited my deposit for 2 days now. I've written to the support 10 times and they only tell me that there's a technical problem. They basically stole my money without me even playing.
Automatic translation:
Public
Public
7 months ago
Dear mymexa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Was it your first deposit in this casino? Please could you forward the transaction confirmation and any relevant communication between you and the casino to my email at tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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