The player from Germany had his winnings split into several installments and delayed. We rejected the complaint because the player didn't respond to our messages and questions.
AllReels Casino - Player’s struggling to withdraw is winnings.
Amount: €3,000
AllReels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi,
I registered at Allreels.com about 1 month ago, deposited money, won about 200 and about 3000 euros, then I wanted to pay out 400 euros, received an email that I should put the amount on 2 withdrawals 2x 200. Since then, every 3 working days, 200 or a maximum of 250 have been transferred, I was often told by the support that paid is paid today but this didn't happen ... then you delayed the whole thing by writing that Bitcoin no longer can be withdrawn..Fact is this casino does everything possible not to withdraw the money..I was in about 25 working days! only paid 1400 (although this casino should pay 400 per 24 hours according to terms and conditions) .. The casino is unfortunately a very dubious casino and I advise everyone not to pay into this casino.
Automatic translation:
Public
Public
4 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Do I understand it correctly that you have chosen Bitcoin as your preferred withdrawal method? I have checked terms and conditions, and this is what I found https://allreels1.com/en/terms-and-conditions:
„Clients can simultaneously request up to 3 active withdrawal requests.
The maximum withdrawal limits per transaction / 24 hours / month are determined as follows:
per transaction: 400 EUR
24 hours: 400 EUR
per month: 10000 EUR"
Lastly, please clarify how much were the winnings that you’ve attempted to withdraw. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
