AllReels Casino - Player’s struggling to withdraw is winnings.

Amount: €3,000

AllReels Casino

Safety Index:High Submitted: 05 Jun 2020 | Case closed : 23 Jun 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany had his winnings split into several installments and delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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Tuscani090283

Junior Apprentice

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3 years ago

OriginalTranslation

Hi,

I registered at Allreels.com about 1 month ago, deposited money, won about 200 and about 3000 euros, then I wanted to pay out 400 euros, received an email that I should put the amount on 2 withdrawals 2x 200. Since then, every 3 working days, 200 or a maximum of 250 have been transferred, I was often told by the support that paid is paid today but this didn't happen ... then you delayed the whole thing by writing that Bitcoin no longer can be withdrawn..Fact is this casino does everything possible not to withdraw the money..I was in about 25 working days! only paid 1400 (although this casino should pay 400 per 24 hours according to terms and conditions) .. The casino is unfortunately a very dubious casino and I advise everyone not to pay into this casino.

Automatic translation:

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Petronela

Complaints Team Lead

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3 years ago

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Do I understand it correctly that you have chosen Bitcoin as your preferred withdrawal method? I have checked terms and conditions, and this is what I found https://allreels1.com/en/terms-and-conditions:

„Clients can simultaneously request up to 3 active withdrawal requests.

The maximum withdrawal limits per transaction / 24 hours / month are determined as follows:

per transaction: 400 EUR

24 hours: 400 EUR

per month: 10000 EUR"

Lastly, please clarify how much were the winnings that you’ve attempted to withdraw. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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3 years ago

Dear Alexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.