All Spins Win Casino - Player’s struggling to complete the account verification.

I've been playing this casino for while and have deposited into it with nonproblems about 6 weeks again i had a win and was tryin to withdrawal some money. After loading onto the website all my documentation they required they still haven't paid me and asking me to produce photo id like a selfie...i will not do this as it crosses the line and is a form of philshing.which i will not take part in...theres no mention of this form of id retrieval on their website...so after 4 weeks of continue knock back of my withdrawal i would like to take this further ACTION thru the Australian Consumer and Compettion Commision ALSO ACMA AND ID CARE ORG....can you please investigate this matter as it has brought me a lot of stressed and anxiety for over a month..i do not understand that they are happy top take my money when i deposit yet are so reluctant to pay on withdrawals regards Chantelle Carbone ps i have evidence in the form of snapshot from the live chats over there weeks of discussion of back and forth in where there own casino operators are telling me in real time that all is good with my info..and then they change their mind and reject it../.

Dear Chantelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you have been asked for a selfie with ID documents or a screen behind you, which is nothing unusual, please follow these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi can you reassure me if I send my photo selfish, it will not be used for illegal purposes, such as phishing. Can you please let me know as soon as possible so that we can get this matter sorted..I have no problems sending this information if is legal to do so. Thank you Chantelle.

I can only reassure you that it is nothing unusual to request a selfie from a player when casino runs the KYC verification. Unfortunately, I can't make any promises on behalf of the casino.

Hello i have done all this and now they are asking me to send both credit cards which I have registered with that casino but I deposit only with one and I already sent them this selfie with this card also they are saying that it is blurry which in my opinion are very clear so what do u do now ? Please help me as it's now seem.like that are using every excuse to not pay me..I am certainly not going to send them another credit card as it is irrelevant to this withdrawal

Thank you very much, chantz999, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask All Spins Casino to join us and help us resolve the player's issue.

Not they ward more selfie me holding both credits cards plus documents again, I don't understand why they want both card if I deposited money with 1 card ,just cause they r both regestrated,it doesn't mean I have to give them a selfie with the other. I'm getting so stress with this. I really need help. Please can u do something. It's gone too far, I'm so upset I feel that I'm not going to get my winnings. Wait till I hear from you.thank u.C.C

Now they want,sorry made a mistake first few words

Hi one more thing,I've open the casino to see if im able to view my history of My deposits and transactions,from when I first started playing. And I looked and looked and there nothing or no where to be found. But yet all other casino have. Now im more skeptical as a ligit casino.why is this casino still open and going..has any1 won or has any1 succeed of withdrawals.or have they been taking people's money since 2001 illegitimately? R u able to find out that too 'once u talk to them please.

We haven't reaceive any respond from the casino yet but as you can see their rating at us is very low, almost 0. About the verification process - it is common that the casino ask for a photo of a player holding the card or an ID, but I also don't see any reason to take a photo of a card you did not use in the casino. We are giving the casino 7 more days to respond otherwise we will be forced to close the complaint as unresolved which will negatively affect the casino's current rating.

Im so stressed i want to really hurt any 1 that comes my way. Is this the right way.cause really what choice do I have now.yet all this time I had to be legit for some thing that it doesn't even exists,and on top of all that. They took my money, (mine).thinking I was depositing real money in real casino,instead it turns out to be a 1 big lying scaming thieves.and I haven't even heard from them from on the 7th of may.it was the last time I once again read the same message saying that,they needed all the documents with selfies again and again and again .now it's the 14th of may. I have asked them twice what's going on with my winnings,since I once again, obeyed. And sent them again for 30 times over all my documents with selfie,wrote to them twice,and yet, no 1 is answering at all now.im to the point of blaming some1,and treat them ,the way I got treated. I have lost my driving licence been on drugs been caught by me not giving a damn about any thing or any 1.its been 7 day today no answer..I want answers I feel nothing but hate ,from a respected hard working lady I was to this angry person that they have turned me into. Please some1 help me I can't handle this no more. Also my winnings r still in the withdrawal transfer bank since on the 6th of may , they have not even bothered to put it on in my casino account,as what they always have done and usually that takes 48 to 72 hours max before they transfer back in to my casino account. Im so stressed I can't do this over and over again. All I want was and still is ,my legit money from fare winnings and most of all from my true real Money from my account. So if u r on my side please help me.im desperate please

Dear chantz,

I'm really sorry to hear that this case affected you in such a negative way. I'll give it one last shot to contact the casino and try to receive any answer from them but if we won't be able to reach them after all, we will be really forced to close the complaint. However, it may be still reopened in case the casino will be willing to resolve it.

The complaint will now be closed as unresolved. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future.