HomeComplaintsAll Slots Casino - Player from South Africa facing account issues.

All Slots Casino - Player from South Africa facing account issues.

Amount: R100

All Slots Casino
Safety Index:Above average
Submitted: 27 Jun 2024 | Case closed : 12 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from South Africa, a frequent patron of the casino, experienced issues with their account and sought a prompt resolution. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of communication.

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3 months ago
Translation

As a frequent player at your casino, I have recently experienced some issues that I would like to address. I hope to find a resolution promptly.

Automatic translation:
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3 months ago

Dear 0719462611,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with All Slots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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3 months ago

Dear 0719462611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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