The player's requesting a refund as he is supposed to be self excluded. The complaint was closed as the player stopped responding.
All Right Casino - The player's requesting a refund.
Amount: €500
All Right Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
All Right Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
Good day.
I was able to play at this casino and lost 500 euros although I have been banned for years as a gambling addict by the Curago authorities and also by the operators of the other casinos because of gambling addiction.
Can you help me to get my money back.
Automatic translation:
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2 years ago
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with All Right Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from All Right Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
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2 years ago
Translation
Good day.
I got myself speared at these casinos and neighboring casinos and was still able to play.
Player protection was ignored
Automatic translation:
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2 years ago
Can you please answer to my previously asked question? Did you request to exclude yourself directly in All Right Casino?
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1 year ago
Dear Alineb1991,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello, yes I have applied for it. It was not implemented and player protection was not taken into account. I also said that I have a gaming problem. I have already reported my problem to the MGA and Curacao.
Nevertheless, the casinos do not take this seriously and do not comply
Automatic translation:
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1 year ago
Can you please forward the exact same request you sent to All Right Casino to nikolas.b@casino.guru?
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1 year ago
Translation
Hello I have sent everything to the address. Unfortunately we haven't received any feedback yet
Automatic translation:
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1 year ago
Thank you for the e-mail. However, I was requesting the self-exclusion request which you forwarded to All Right Casino directly. Is it possible to forward it?
Please note that if you have been excluded in a different casino in the past, it doesn't mean you will be excluded in other casino's as well.
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1 year ago
Dear Alineb1991,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello, I have informed this casino as well as other casinos from the MGA and curaco license.
You can forward it
Automatic translation:
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1 year ago
Hello Alineb1991,
Please note that you still did not forward the self exclusion request sent to All Right Casino to us. Please do it as soon as possible to nikolas.b@casino.guru otherwise we will be forced to close the complaint.
