MYBC.game Casino - Player’s withdrawal has been delayed.

Hello Casino Guru Team,

I am filing this complaint because this casino are SCAMMERS and refuse to pay my legitimate winnings.

Details:

1. I received free spins with a bonus of $12.40 USDT.

2. The terms stated a 20x wagering requirement. I completed the full 20x and my balance increased from $12.40 USDT to $248 USDT.

3. My net earnings were $100.80 USDT. I submitted a withdrawal request.

4. After 48 hours, the casino rejected my withdrawal.

5. Now they're telling me I have to complete ANOTHER x20 wagering requirement on my net winnings, something that was never in the original terms. This is impossible to complete, and they're doing it just to avoid paying out.

I already met the rollover requirement. Adding a new 20x wagering requirement after I requested a withdrawal is a scam and goes against the standard practice of any reputable casino.

Their own slogan says "DEMONSTRABLY FAIR," but this is completely false. They are scammers who do not pay $100 USDT.

I have all the proof: screenshots of the bonus terms, betting history showing from $12.40 to $248, and the withdrawal rejection.

Please help me get my $100.80 USDT winnings paid out and warn other players about this casino.

Thank you.

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Dear Lola76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have checked the casino's promotions and found out that 50 free spins on Totally Hot is a signup no-deposit bonus. Please answer a few questions so I can understand the situation.

Could you please let me know when you created your account?

Did you already make a first deposit?

Based on the screenshot you posted, there is another bonus that has not been completed. Could you please clarify which bonus you activated along with the 50 free spins?

Thank you in advance for your reply.

Yes, the 50 spins are for registration in which I had earnings of $12.40 USD and the terms and conditions required me to complete a 20x rollover up to $248 USD.

Then I managed to fulfill the goal and obtain a net profit of $100.80 USD.

I requested a withdrawal, they asked me to verify the account and I did, it was approved and they told me that the withdrawal was in process and under analysis by the finance department, I waited 48 hours and saw that they rejected my withdrawal, I consulted live support and they told me that I had to complete the rollover.

Then I went to BONUSES and found out that the $100.80 USD I had legally won had another x20 rollover requirement, meaning I had to play more than $2000 USD in total. I asked for assistance from live support but they didn't help me; they threatened to close my account if I kept insisting on that help.

So I turned to you for help with this. Obviously, they put a x20 rollover on the net earnings of $100.80 USD to avoid paying me. It's impossible to reach that balance of +$2000 USD with $100.

I would like help with that.

That casino is a scam, they robbed me right in front of my face and it goes against any casino player, inventing rules to avoid paying out.

Their motto is: Responsibly Fair.

When in reality they don't help and they steal the money earned.

My account was created on Sunday, August 9th.

Thank you for more information. To understand the situation, please answer the following questions.

• Did you already make a first deposit?
• To review your deposits and bonus received, please post a screenshot of your deposit history and bonus history. Please do not crop the image.
• The casino has a lot of welcome bonuses that can be combined or activated together. Could you please clarify whether you activated another bonus along with the 50 free spins?
• Please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here. If you will email me, please also notify the complaint thread.

I understand this may take time, so I appreciate your assistance.

Dear Lola76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Jean,

Thank you for your reply.

1. First deposit: I did NOT make a first deposit. The $100.80 USDT was my net winnings after completing the x20 wagering from the 50 free spins for registration. After my withdrawal was rejected, they returned the amount as bonus balance with a second unfair x20 wagering.

2. Bonus activation: When I won the $100.80, I had ONLY activated the 50 free spins for Registration. I did NOT activate another no-deposit bonus at the same time. MyBC advertises on Instagram/Facebook: "For your registration we give you 135 free spins no deposit, divided into: Registration, Telegram, and phone verification." I only activated the Registration part where I won. I activated the other free spins only AFTER the issue, when my withdrawal was already rejected.

3. Deposits in screenshot: The small deposits that appear in my transaction history (like $0.02, $0.01, etc.) are NOT real deposits. They are the automatic rakeback cents that the casino itself returns when playing. I have never deposited real money to MyBC.Game.

4. Threat: As proof, I attach the screenshot from August 11, 2026, 08:11 a.m. from agent Amelie/Elie. She said that any further activity may result in the permanent closure of my account. After that threat I stopped contacting support.

I only ask for justice for my $100.80 USDT won legally.

Username: [redacted]

Dear Lola76,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal K., (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Lola76,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to extend an invitation to MYBC.game Casino to participate in this discussion.

Dear MYBC.game Casino,

Could you please clarify on what grounds the player is being required to wager the winnings obtained from free spins whose wagering requirements had already been completed?

Please specify which rule or term supports this additional wagering requirement and explain how the player was informed of this requirement before participating in the promotion.

If there are any circumstances relevant to this case that cannot be disclosed publicly, please feel free to share them directly with me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They told me this!!!

It's incredible that they're adding another x20 rollover to the winnings that were previously rolled over x20.

Why??? It would be better if they just set a single x40 rollover and that's it. They're wasting my time and the excitement of winning money, but it's a total scam casino. There are more cases where no deposit spins don't pay out, and on top of that, they set such a high rollover so they don't pay out at all.

I hope this scam casino responds, although honestly I've lost hope; they won't.

But there's the email, I'll insist they respond and give a valid answer and not just invent a rule to avoid paying!!????

I need my legally earned money.

Dear Lola76,

Unfortunately, I have not yet received a response from the casino team. However, I will continue my efforts to contact them and will keep you informed of any developments.

Dear Lola76,

I have now received a response from the casino team. It appears there may have been a misunderstanding, and the casino has confirmed that it intends to process a payment of $100 to you, which it considers the maximum amount eligible for withdrawal from the no-deposit bonus.

I also requested further clarification as to why the matter was not addressed earlier by the casino’s support team. The casino responded as follows:

We could not find a support enquiry about this particular rejection before the complaint was submitted. Our support team was available to investigate, but we respect the player’s decision to seek assistance through Casino Guru.

Nevertheless, the matter now appears to be moving in a positive direction. Please let me know when the casino contacts you and, most importantly, once the funds have been credited to you.

Yes, I have indeed received the payment.

Thank you for your help with this.

The case has been resolved favorably.

Great news, Lola76! I am glad that our involvement played a role in resolving the situation. I'll go ahead and mark the complaint as 'resolved' in our system.

I would like to thank both parties for their cooperation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru