HomeComplaintsAll Right Casino - Player’s bonus has been denied.

All Right Casino - Player’s bonus has been denied.

Amount: ??

All Right Casino
Safety Index:Low
Submitted: 05 Jul 2020 | Case closed : 20 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has tried to redeem a registration bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Bonus was denied. At first there was no registration email, which was missing as the last point in the condition for the bonus. Amazingly, the promotional mail arrived the next day.

After long contact with customer service via chat, the mail was activated.

To my surprise, after this ordeal, the bonus was denied due to unfulfilled conditions. Only when asked did it follow: "To get the one-time registration bonus, you have to meet certain conditions. If not all conditions are met, the bonus will not be credited. There are three conditions for one-time registration:

- register for the first time and from the unique IP,

- without VPN and from the country where you are actually located,

- and use a current link for registration.

If all three conditions are met, the system automatically adds the bonus without making a deposit. "

After that start, my trust for money deals with this casino was fizzled out.

Automatic translation:
Public
Public
4 years ago

Dear Joeblack,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Could you please confirm that the following bonus is the one that you have tried to redeem?

file

Additionally, could you please advise if you were given the exact reason why your bonus has been denied?  I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Public
Public
4 years ago

Dear Joeblack,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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