ALEGREBET Casino - Player's withdrawal keeps getting cancelled.

Hello, I've been trying to make a withdrawal from my account, and after 24 hours my withdrawal gets cancelled. I've tried 3 times now, and when I reach out to them, they say that the website is being updated. However, it's been 3 days since they started this update and I still don't have my money. The amount in question is R$ 700.00.

Dear jeffinhosilvapj41,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with ALEGREBET Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Has the casino customer support specified how long the update would take?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jeffinhosilvapj41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.