The player from Brazil had been attempting to withdraw R$700 from ALEGREBET Casino, but the process was getting cancelled after 24 hours each time. The casino had attributed this issue to ongoing website updates for the past three days. In an attempt to resolve the issue, we reached out to the player for additional information and extended the complaint response time by 7 days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
ALEGREBET Casino - Player's withdrawal keeps getting cancelled.
Amount: 700 R$
ALEGREBET Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Translation
Hello, I've been trying to make a withdrawal from my account, and after 24 hours my withdrawal gets cancelled. I've tried 3 times now, and when I reach out to them, they say that the website is being updated. However, it's been 3 days since they started this update and I still don't have my money. The amount in question is R$ 700.00.
Automatic translation:
Public
Public
1 month ago
Dear jeffinhosilvapj41,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with ALEGREBET Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Has the casino customer support specified how long the update would take?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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