The player from South Africa has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Africasino - Player’s withdrawal has been delayed.
Amount: R5,300
Africasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Africasino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I have submitted all documents they asked from me and was told my money will he paid in 3 to 5 working days now is almost 2weeks i have been receiving different response from the agents and the email from finance. I was told my withdrawal was approved and paid is on wire transfer on the email while i check the agents they are saying a different tune saying my account is still on the payout out list. I really need my money africasino is not treating their clients as VIP's as they say .i suspect is not a real casino.everyday is a story there is no process of anything.
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3 years ago
Dear Dimakatjo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Was it your first withdrawal in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Thank you, Dimakatjo, for your reply. Could you please advise if you've contacted your bank? The transaction tracking number might be helpful for them to locate the funds.
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3 years ago
Additional comments from the player:
"Good day
I am happy to announce that the is a huge progress on my account i got a payment yesterday from Afrocasino.Thanks for helping me so much.
I really appreciate all the good job.
Kind regards
D S***"
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Dimakatjo, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
