A player from Germany deposited 200 Euros at Admiral Casino, but the amount was never reflected in their account. The casino requested multiple attempts at account statement verifications, yet the issue remained unresolved. Consequently, the player stopped playing online casino games. We recommended that the player contact her payment provider for further investigation. Due to the lack of response from the player, the complaint was rejected.
Admiral Casino - Player’s deposit not credited to casino account.
Amount: €200
Admiral Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
4 months ago
Translation
I deposited 100 Euros each time at Admiral Casino via Visa. The money never arrived in my player account.
I received instructions from them to send my account statement via PDF, which I did. But that was never enough. I had to get account statements and send them again via PDF. That didn't help either. Currently, they want the complete account statement from 04/26 to 04/30/2024 to check if the 200 euros have not been refunded. I'm really frustrated. I wrote them that it's not possible to retrieve a transfer via visa. Every email is in vain, so I don't play in any casino anymore. Maybe you can help me.
Best regards,
Automatic translation:
Public
Public
4 months ago
Dear Sahrabella,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
