Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Admiral Casino, backed by its locations across UK high streets, boasts a very high Safety Index of 9.7, placing it in the top 3% of casinos on Casino Guru.
What stands out to me is the exceptionally low number of player complaints for a casino of its size, and notably, no unresolved issues, making it one of the safest and most trustworthy platforms available.
Admiral offers about 9 payment methods, just like most UK sites only that offer between 5-10. I consider this a solid, slightly above-average mix of e-wallets, debit cards, and bank transfers that make managing funds easy. However, its game library is relatively small, with just over 500 titles. This is noticeably less than many competitors.
This positions Admiral as a middle-of-the-road casino in terms of services, but one that is trustworthy and with a brand name already familiar to many players.
Safety Index – Admiral Casino fairness and safety
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Admiral Casino, we meticulously evaluated and analyzed the Terms and Conditions of Admiral Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
According to our approximate calculation or collected information, Admiral Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Admiral Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Admiral Casino having a Safety Index of 9.7, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.
Admiral Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Admiral Casino during our review.
Player complaints related to Admiral Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
User feedback and assessment of Admiral Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Our database has a total of 13 user reviews of Admiral Casino, giving it a Good User feedback rating. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Admiral Casino company information and licenses
Admiral Casino belongs to Greentube Alderney Ltd and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.
Admiral Casino has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Alderney (Alderney Gambling Control Commission).
Note: Admiral Casino is related to brick-and-mortar casinos and betting establishments. Judging solely by the casino's online platform, it would receive a lower Safety Index. However, because of the presence of physical venues and the trustworthiness they lend to the online casino, its Safety Index has been increased.
About payment methods and win and withdrawal limits
Admiral Casino accepts 9 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, PayPal, Online bank transfer, Bank transfer, ApplePay.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited in EUR
EUR 250,000 daily net win limit
Unlimited in GBP
GBP 250,000 daily net win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Admiral Casino.
Language
Website
Customer support
Live chat
English
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Admiral Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Admiral Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Admiral Casino
You can play these types of games at Admiral Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 31 casino game providers are available. This includes NetEnt, Novomatic, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), Nextgen Gaming, Barcrest, Greentube, Gameburger Studios, Eurocoin, Reel Kingdom, Shuffle Master, SpinPlay Games, Fortune Factory Studios, Lucksome, High Flyer Games, Mazooma Interactive, Games Global, Light & Wonder, Reel Time Gaming, Apex Gaming, Admiral Casino, Snowborn Games, Stormcraft Studios, Red7, The Games Company.
Bonuses and codes offered by Admiral Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 1 bonus from Admiral Casino:
Up to 100 EXTRA SPINS on Sizzling Hot Deluxe, Feel the Fluter
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Greentube Alderney Ltd
Established
2018
Estimated annual revenues
> $100,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Admiral Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Reputation helped by land-based casinos or betting shops
Low win limit: €250,000 / day (net win)
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Admiral Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Admiral Casino payment methods
Currencies
EUR,
GBP
User reviews
User reviews of Admiral Casino
This is a place to share experience with Admiral Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
My experience with Admiral Casino SK I have been playing at this online casino for about 2-3 years and during that time I have invested a lot of money into the game. My daily deposits often ranged from €150 to €500, sometimes even more. As a long-time player, I have enough experience to be able to compare this casino with several other online casinos. Unfortunately, my experience is very negative. I have long felt that the return on games is extremely low. I have repeatedly lost hundreds of euros without any significant winning round or bonus game. Compared to other online casinos, I have not experienced similar behavior of the machines. Another problem I found was the withdrawals. If I did win something, it often took too long to process the withdrawal. Personally, I felt like the player was motivated to keep playing and risk the money they had already won. When communicating with customer support, I never received a satisfactory explanation for my questions and comments. The answers were general and did not dispel my doubts. After years of gambling and significant financial losses, I have decided to provide my gaming data, deposit history, and gaming history to the relevant regulatory authorities for review. Let everyone form their own opinion, but I personally do not recommend this casino to anyone anymore. My rating: 0/5
Moja skúsenosť s Admiral Casino SK V tomto online kasíne hrám približne 2 až 3 roky a počas tohto obdobia som do hry vložil nemalé finančné prostriedky. Moje denné vklady sa často pohybovali od 150 € do 500 €, niekedy aj viac. Ako dlhoročný hráč mám dostatok skúseností na to, aby som vedel porovnať toto casino s viacerými inými online kasínami. Žiaľ, moja skúsenosť je veľmi negatívna. Dlhodobo mám pocit, že návratnosť hier je extrémne nízka. Opakovane sa mi stávalo, že som prehral stovky eur bez akéhokoľvek výraznejšieho výherného kola alebo bonusovej hry. V porovnaní s inými online kasínami som podobné správanie automatov nezažíval. Ďalším problémom sú podľa mňa výbery výhier. Ak sa mi podarilo niečo vyhrať, spracovanie výberu často trvalo príliš dlho. Osobne to vo mne vyvolávalo pocit, že hráč je motivovaný pokračovať v hraní a riskovať už získané peniaze. Pri komunikácii so zákazníckou podporou som nikdy nedostal uspokojivé vysvetlenie mojich otázok a pripomienok. Odpovede boli všeobecné a moje pochybnosti nerozptýlili. Po rokoch hrania a značných finančných stratách som sa rozhodol, že svoje herné dáta, históriu vkladov a priebeh hrania poskytnem príslušným regulačným orgánom na preverenie. Nech si každý vytvorí vlastný názor, no ja osobne už toto casino nikomu neodporúčam. Moje hodnotenie: 0/5
It would be positive if they finally took away their licenses.
Pozitívne by bolo keby im konečne zoberú licencie.
I am publishing this complaint regarding serious ifnconsistencies in the handling of my account by Admiral Casino.
I won approximately £1200 starting from bonus/free spin funds and attempted to withdraw £800+ on 29/04/2026.
The withdrawal section repeatedly failed despite my balance being visible. I contacted support at 22:52 asking for help because the system claimed the withdrawal amount exceeded available funds even though over £800 was clearly displayed on the account.
Around 15 minutes later I began receiving "Insufficient funds" errors despite the balance still being visible.
Support replied confirming this type of issue can happen when a session is not properly closed and stated: "we can see that you have managed to locate your balance and continue playing."
Admiral Casino later sent me an activity summary which:
* incorrectly claims gameplay started after midnight on 30/04/2026, * omits multiple hours of gameplay from 29/04/2026, * omits my £481 Cleopatra win entirely, * and references a "Twin Spinner Sizzling Hot Deluxe" session that does not appear anywhere in their own logs.
The operator also claimed my balance had reduced to £260 by 02:47.
However:
* at 03:06 I successfully submitted a £300 withdrawal request, * which would not normally be possible if only £260 were available.
I also possess screenshots showing:
* balance £801.84, * withdrawable balance £801.84, * no active bonus restrictions, * "Insufficient funds" errors, * and technical error messages during gameplay.
After several days of repeated KYC submissions, including PDF bank statements that had previously been accepted on earlier withdrawals, my account was permanently blocked.
Despite this:
* Admiral Casino later confirmed my documents were "received and approved", * and subsequently processed the pending £300 withdrawal after the account closure decision.
The timeline and records provided by the operator appear highly inconsistent and incomplete.
I am willing to provide supporting screenshots, emails, timestamps, and recordings if required.
This public post contains only a condensed summary of the case.
A significantly larger body of supporting evidence exists, including:
* full email correspondence, * gameplay recordings, * screenshots with timestamps, * withdrawal history, * technical error evidence, * and additional account activity records that appear inconsistent with the operator’s version of events.
The complete documentation can be submitted to the appropriate regulatory or dispute resolution bodies if required.
Fines already imposed on Admiral casino 1. JANUARY 2025: Greentube Alderney Limited was ordered to pay a £1,000,000 settlement for regulatory failures (Case 39050).
2. PREVIOUSLY: They were fined £685,000 for similar misconduct and social responsibility failures.
Interference with player activity
Problem recognizing pdf files. Twice punished with a financial fine • £1mklæ1j sexknd 4q;;;
It was good to start with, but when you’re emailing everyday about free spins not working, ok they sent free spins to replace them which was good, then today 21st February 2025 when they sent different free spins that also didn’t work they refused to do anything about it, so decided to close my account as I felt they were calling me a liar is a joke, I don’t want something for nothing, but when you don’t get something your offered and spent all day emailing and being ignored it’s a different story
Their customer support team don’t reply back when you want them to, free spins never work, and if they replace them with another game that doesn’t work either, then get fed up making you feel like a liar, won’t except responsibility for it
I liked playing on this site, but don’t like their attitude towards customer service
I dont like playing cos i never win anything they just, whatever i invested i never get a dime. When u report to agents they just say they are sorry but they are not.
Avoid this b casino and also avoid the rest of croatian Casinos .(Supersport, favbet, Senator, PSK) Bad casinos to the bone they will just rip u offf ur money.
Each and every croatian casino including this one are major robbers and thieves.
I cant name any positive side of casino Admiral . They pay permission to hold the casino to croatian Mafia and then together they are robbing whole nation. They dont care that ppl are leaving from country because of Croatian Mafia and ppl who lead countr (MAFIA).Positive thing avbout casino is that u canm avoid it cos there are plenty other casinos that are better.
What I dont like are false advertising , false recomendations of games, that is every game they recomend take ur money big time . Its not possible for person to take money cos percentage of giving is 5 percent, u invest 100 dollars u get 10 maybe 15 back the rest is theirs even those 5 percent u are proly going to play.
I just love this site, it is by far the best I have played on in terms of return. I may just be lucky, but have been on many other sites and found making a profit virtually impossible. Only downside is the number of games they have. For me the big reel games are best and pay out the most. It's an easy to use website, I will download the app soon. Also plenty of good promotions, for a gambling site I can't praise it enough.
I have been chasing for cash out funds for almost 9 days and made several cakes and every time I was given different info they never initiated any form of communication through email example if they need any docs for verification I had ti call them up then they emailed for ID’s 3 days they’ve asked for different id or form of docs instead of all at once still no funds back very bad communications specially from payment teams other than people who pick up calls are very polite and helpful but they can help you any further I will not play them again and take my business else where
Enkonos
Unregistered user
• 3 years ago
Cool it's a beautiful environment and the games are nice
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