The player from Texas had experienced difficulties accessing her account due to a password issue at an online casino. Despite multiple attempts to contact the casino's customer service, she had received no response. She had winnings of $378 that she was unable to withdraw due to this issue. Unfortunately, we were unable to assist as the casino did not have an official website, a requirement for us to proceed with complaints. Consequently, we had to reject the complaint.
Acorn Casino - Player can’t access their account, support is unresponsive.
Amount: $378
Acorn Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Acorn Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
Now I can’t even access my account it keeps saying wrong password even when I change it. I’ve reached out several times and no one will respond to my emails. I appreciate the help guys!!
Thank you 🙏
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10 months ago
Dear ashleyradawn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on our database, this casino has been closed for a few months and I wasn't able to access the casino's website. Could you please post here a website link to this casino?
Do I understand correctly that $378 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
It an app. From the App Store I can’t find the website either. I deposited money and I won 378.00 they never responded they did respond to reset my password but it won’t let me in it keeps saying that wrong password. I’m trying to get them to send me the 378 that I won. That’s is where I get no response I can fwd. this emails to you if you need them. Thanks again so much for trying to help!!
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10 months ago
Thank you for your reply, ashleyradawn. I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
