Acorn Casino - Player can’t access their account, support is unresponsive.

Now I can’t even access my account it keeps saying wrong password even when I change it. I’ve reached out several times and no one will respond to my emails. I appreciate the help guys!!

Thank you 🙏

Dear ashleyradawn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on our database, this casino has been closed for a few months and I wasn't able to access the casino's website. Could you please post here a website link to this casino?

Do I understand correctly that $378 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It an app. From the App Store I can’t find the website either. I deposited money and I won 378.00 they never responded they did respond to reset my password but it won’t let me in it keeps saying that wrong password. I’m trying to get them to send me the 378 that I won. That’s is where I get no response I can fwd. this emails to you if you need them. Thanks again so much for trying to help!!

Thank you for your reply, ashleyradawn. I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.