The player from Malaysia finds his account blocked due to alleged abnormal bets, despite having no prior issues or needing verification. He requests clarification on what constitutes abnormal bets and is willing to undergo any verification needed to resolve the situation, while currently having 1400 remaining in his account.
AceWin8 Casino - Player's account has been closed due to abnormal bets.
Amount: 1,300 RM
AceWin8 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
AceWin8 Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
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Case summary
2 hours ago
Public
Public
7 hours ago
Hello everyone. I ask your team to help me understand my situation. I have an account in this casino for more than 5 months. I have made a large number of deposits and withdrawals from my account. And I have never had any problems until today. As usual, I wanted to log into my account, but my account was blocked due to abnormal bets. I tried to clarify what they meant by abnormal bets, but they did not provide me with any information. There were 1400 left on the balance
I have never taken bonuses in this casino.
My account did not require verification. But I am ready to go through any verification
I made bets on live casino and slots
I did not use any software
Previously, there were no complaints about my account
I did not have any other accounts.
Public
Public
4 hours ago
Dear Ghosts22,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
What were the last games you played before your account was blocked?
When was the last time you successfully logged into your casino account?
Could you please forward me the email you received from the casino after they blocked your account? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
