Abo Casino - Player has experienced technical glitches while playing.

Was playing lastnight and nearly every game was unavailable or it froze I ended up playing one now I’m a VIP stated playing on low bets was doing ok so I bet high that’s when thinks changed no payouts at all reels started to spin glitch on and off at $75 AUD a spin I’m talking about then all of a sudden glitched completely had to refresh my phone and I had nothing no money nothing now i believe this casino is rigged and scamming customers

Dear stevenwfry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I’ve tried to get in to my history and won’t show me you would see more then me in my account live chat can tell me what I plaid and wage all msg aswell so u will need to do it on your end

Additional comments from the player:

"I have no record in my profile I told you as I made high bets the game changed it started glitching on and off would spin right take couple minutes to stop them totally froze I had no choose but to refresh then bang I was out of credits I just don’t understand why that happens when u make high bets it’s funny because makes you and the casino look guilty make sense???"

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time as we have nothing to confront the casino.

Please let me know if there is any additional information that I have overlooked, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Thank you, stevenwfry, for the update. I will be waiting for more good news patiently.

They spoke to me on live chat and I was told this was not the case they are not excepting fault I was told I played the game and lost when I asked him questions he didn’t want to answer in the end he answered them till the last one I have a copy of the chat shows him trying to end the chat and wouldn’t answer the question so they know what has gone on but what to find excuses to not pay

Could you advise if you have saved any screenshots of the winnings before the glitch? Once again, please understand that without supporting evidence we stand no chance to confront the casino.

THIS IS BEING DISCUSSED WITH ABO CASINO MANAGER BUT THEY ARE COMING UP WITH BULLSHIT EXCUSE TO NOT PAY

Thank you very much, stevenwfry, for providing all the necessary information. I have checked our Forum thread as well.

https://casino.guru/forum/casinos/abo-casino---general-discussion#post-13446

I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I am duplicating my letter from the discussion here:

From our side, we would be happy to resolve this issue in a way that would make you happy.

I understand how you feel, I understand that you are upset, and we want to smooth things over for you.

We will send you a Personal Proposal via mail.

The most important thing I want to point out again is that we do not affect your game or your balance in any way. Again, we care about our reputation and comply with all the rules of the license, as evidenced by the numerous reviews and articles, on major news sites like this one.

Hello Steven!

From now on, I will be taking care of your complaint and hopefully make our way to the successful resolution. Since there was already a discussion in the forum section between the player and the casino representative, I would like to follow up and take the necessary steps.

Dear representatives of Abo Casino,

I would like to ask you to provide us with the games rounds history of the player from the moment he possessed 5 000 Australian Dollars on his game account until the funds were depleted. I would like to also ask you to provide us with a login history of the player's account in the same time frame. Please note, all of the information are very essential for us to proceed with resolving this case. Please forward all these information to my email address: 'martin.d@casino.guru'.

Greetings, Martin!

Roger that, I'll get everything together and send it to you now!

Hello, Martin!

Any news ?

Dear Steven,

We have received the game history and login records of your account, which were provided to us by the casino representatives. After careful examination and internal discussion, we could not observe any irregularities that would indicate that there was any technical glitch of some sort. There was a significant amount of funds wagered, wins and as the balance was lower, it was clearly visible that you decreased the stake value and also changed the game types, as it was previously mentioned in the forum section at our website.

I am very sorry to tell you, that we did not find any kind of indication that there was any kind of software issue. Is there anything else that we can help you with?

MARTIN GO F*** YOURSELF YOU DIRTY LIEING DOG I HOPE YOUR FAMILY CATCHES COVID AND DIES YA DOG

As the issue of this complaint was already discussed and no justification in the matter was found, together with the not very polite language of the player, we are rejecting this complaint as 'unjustified'.

We have also decided to permanently ban the player's account at Casino.Guru because of the offensive behavior.