The player from Minnesota utilized a no-deposit bonus, met the playthrough requirement, and requested a cash-out which was not delivered. The support alleged the player has multiple accounts and was using a VPN. Despite communication with support, the withdrawal has not been processed, and the player is now being ignored. The complaint was resolved as the player received his payout from the casino.
8Bet.io Casino - Player's withdrawal request is being delayed.
Amount: $51
8Bet.io Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
8Bet.io Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
I got a no deposit bonus and met the playthrough requirement and submitted a cash out which said would be sent immediately but never came. When I messaged their support on telegram they said I had multiple accounts which is not true they asked me to forward the email with the bonus to support and they would push my withdrawal soon which also never happened. Support started to ignore me after multiple messages then which they replied "you did absolutely nothing to get that money are you that desperate" which in my opinion is terrible customer support then they said my account was flagged for using a vpn which I wasn’t but they also said using a vpn was fine they just have scammers hiding behind it but they seem to be the one doing the scamming now it’s been 48 hours support just leave my messages on read and I still do not have my money. Shady scam site if you ask me
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1 year ago
Hello thatmanadam187,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 8Bet.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about? Do you have any conversation saved where the casino allowed you to use VPN?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
They don’t have any verification it’s my first withdrawal. I spoke with them 2 days ago and this morning they finally responded telling me I’m banned for being rude and blocked me
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1 year ago
Dear thatmanadam187,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
