Betewin Casino - Player's account has been closed after a withdrawal request.

I found this casino through your website, where it had a high rating, leading me to believe it was a fair operator. I registered an account and completed the KYC verification process. Customer support confirmed that I was eligible to make withdrawals, so I deposited approximately 45,000 Turkish Lira to play. After my balance reached 80,000 Turkish Lira, I requested a withdrawal of 20,000 Turkish Lira. Shortly thereafter, I found that I could no longer log into my account. I would like to recover my losses; if that is not possible, please add this casino to your blacklist to prevent others from being deceived.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina