KingSpin Casino - Player’s withdrawal is delayed.

Hello, more than a month ago I requested a withdrawal from KingSpin Casino. My player account is fully verified (KYC is completed and approved). The casino only paid out a small fraction of the money (200 PLN), but the remaining balance of 1000 PLN has been stuck in "pending" status for over 24 days. Customer support is ignoring me and giving me generic excuses about technical issues. The casino is withholding my funds unlawfully. Please help me resolve this issue and recover my money.

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Dear Daria20161988,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina