888Starz Casino - Player's struggling to pass the KYC.

Hello Everyone

I love gambling and i am a VERY high roller ,playing online casino"s since 2002 i.e 22 years n god forbid i never ever faced any problem in hundreds of online casino"s i played in UNTILL NOW when i joined " 888STARZ CASINO " believing the good ratings given by casino guru . I joined n deposited Rs 15000 n received 100% match making total of 30000 . But this BUNCH OF SCAMMERS RUNNING THIS CASINO got a shock immedietly as i completed the WAGERING REQUIREMENT OF 35× WITHIN 2 HOURS WINNING AROUND Rs 2 Lakhs !!!! But the maximum Cap is equal to bonus amount so out of 2 Lakhs winnings i received 15000 ( bonus ) , no issues with that as i was aware of the max cap . Now i wanted to get my account verified to open up the option of withdrawls in future . They asked me the documentsand i sent the same which they asked . Now began the real story or the real comedy show !!!! . I got a mail from their so called security department which i m copy pasting inside comma"s , plz read it ----

"" We ask you to provide us with screenshots confirming your deposits through Astropay system. Screenshots must not be cropped or edited, all data must be fully and clearly visible.

We should be able to see e-wallet number and email, owner's personal data and detailed transaction history on provided screenshots. ""

Now everyone on this earth using astropay and all the other genuine casino"s allowing deposit by ASTROPAY very well knows that THERE IS NO OPTION IN ASTROPAY WHERE YOU CAN TAKE A SCREENSHOT , SHOWING ALL THE HILARIOUS DETAILS THEY R ASKING TO BE VISIBLE IN THE SCTEENSHOT like your ewallet no ( there is no such no in astropay ) , your email ( transactions in astropay doesnt show email ) your ALL DATA ( no such info shown in astrpay transactions ) etc etc etc etc in the screenshot ( PRACTICALLY IMPOSSSIBLE ) Bottom line is that as per lay out n features of astropay all these showing in a screenshot is practically impossible !!!! I have explained it to them but they are such moorons that to every mail of mine they respond by COPY PASTING THE SAME LINES I MENTIONED ABOVE IN COMMA"s , no matter what i explain or ask or describe they just copy paste the same content in their reply .

I dont care about a small amount of Hello Everyone

I love gambling and i am a VERY high roller ,playing online casino"s since 2002 i.e 22 years n god forbid i never ever faced any problem in hundreds of online casino"s i played in UNTILL NOW when i joined " 888STARZ CASINO " believing the good ratings given by casino guru . I joined n deposited Rs 15000 n received 100% match making total of 30000 . But this BUNCH OF SCAMMERS RUNNING THIS CASINO got a shock immedietly as i completed the WAGERING REQUIREMENT OF 35× WITHIN 2 HOURS WINNING AROUND Rs 2 Lakhs !!!! But the maximum Cap is equal to bonus amount so out of 2 Lakhs winnings i received 15000 ( bonus ) , no issues with that as i was aware of the max cap . Now i wanted to get my account verified to open up the option of withdrawls in future . They asked me the documents asked by them . Now began the real story . I got a mail from security department which i m copy pasting inside comma"s , plz read it ----

"" We ask you to provide us with screenshots confirming your deposits through Astropay system. Screenshots must not be cropped or edited, all data must be fully and clearly visible.

We should be able to see e-wallet number and email, owner's personal data and detailed transaction history on provided screenshots. ""

Now everyone on this earth using or casino"s allowing deposit by ASTROPAY very well knows that THERE IS NO OPTION IN ASTROPAY WHERE YOU CAN TAKE A SCREENSHOT ,SHOWING ALL THE HILARIOUS DETAILS THEY R ASKING TO BE VISIBLE IN THE SCTEENSHOT !!!! I have explained it to them but they are such moorons that to every mail of mine they respond by COPY PASTING THE SAME LINES I MENTIONED ABOVE IN COMMA"s , no matter what i explain or ask or describe they just copy paste the same content in their reply .

I dont care about a small amount of money of Rs 30000 but its not about money , its about your self-respect n dignity !! I even gave them a option to keep my winnings n enjoy with my money and just return my deposit amount , but you know what was their reply ????? THE SAME COPY PASTED MAIL MENTIONED BY ME ABOVE !!!! OH GOD....SUCH MENTALLY RETARDED PEOPLE R RUNNING A CASINO N ROBBING PEOPLE ....As i follow the casino guru website from the 1st day of their launch , i felt its my responsibility to tell them whats going on and the latest trick invented by a casino to cheat n rob people in the name of verification so that no1 can catch their self aclaimed LEGAL WAY ( for verification ) to CHEAT PEOPLE .I HOPE MY DECISION TO BRING IT ON A PUBLIC PLATFORM WILL SAVE ATLEAST SOME PLAYERS FROM GETTING CHEATED BY THIS "" 888STARZ CASINO ""

Dear Honestgambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying the deposit method seems to be the only obstacle standing between you and successful verification? Has the rest of your documents been approved?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. 

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello kristina

You r absolutely right , i should n shall be careful with my words . Well , as i wrote in my complaint that im playing on online casinos since 20 long years hence i very well understand the importance of KYC !!!!

But how could i or anyone provide something which is not practically possible ???? They r asking screenshot of my deposit via astropay SHOWING ALL THE DETAILS WHICH THEY ARE ASKING ME TO PROVIDE ?????

If u r aware of the astropay services , you must be familiar that if you see any transaction on astropay , they simply mention date / amount / merchant"s name , nothing else . So How could i provide something which astropay services dont provide ???? How could i force astropay to create special services for me and 888starz casino to provide me with what the casino ordered me to provide i.e a screenshot which must show all my data , my email , my all transaction history , ewallet no etc etc !! I can only provide the details which astropay shows on their transactions in their website .

But still i gave it a go , i m a GOLD CUSTOMER of astropay , i told them about this problem im facing regarding the details 888starz casino is asking me to provide in the form of a screenshot . Me Being their privledged gold customer ,they promptly replied today and my account manager is humble n cooperative enough to email me THE DETAILED RECEIPT OF SUCCESSFUL PAYMENT TO 888STARZ SHOWING MY EMAIL , MY CUSTOMER ID , MY ACCOUNT NO OF 888STARZ CASINO , TRANSACTION AMOUNT ( i shall forward that email from astropay to your email which u provided above in ur response ) .

I immedietly sent the security dept of 888starz that RECEIPT provided to me by astropay customer support and guess what .....i again got that SAME COPY PASTE REPLY FROM 888STARZ CASINO !!!!

What can i do in such a helpless n hopeless situation , i mean the same copy paste reply from the casino , it clearly shows just 1 thing that THEY DONT EVEN READ WHAT I WRITE IN MY EMAILS !!

I won more thn 2 lakh rs i.e INR 200000 but i am aware enough about terms n conditions of maximum cap of bonus that can be withdrawn and hence i m not even claiming my those winnings , im so frustated with their unprofessional n unethical business practices and their such strange attitude that i m now not even claiming the bonus money i won i.e of Rs 15000 , on which i have a right to withdraw as per their own rules !! I shall be happy to just get my deposit amount back and bid gudbyee to this scam casino ....

i hope you will help as you too can easily make out how this casino is literally laughing at me !!

Regards

Thank you very much Honestgambler for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanx for the prompt reply kristina !! Did you get my emails of conversation with astropay ,which i sent on ur id ?? Just a polite query , why r u leaving my case by transfering it to mr branislav ?? Welcome n thanks to brother branislav to take up my case from this point onwards 🙏🙏

Regards

Hi

Im waiting for your reply since last 24 hours but nothing till now !!!! Im Sad

Hello, Honestgambler,

From now on, I will assist you with resolving your issue.

I am sorry to hear about your negative experience. I can confirm we received your emails and attachments (4 emails).

Before I contact the casino, allow me please one more question.

I cannot see the information that the casino requested the data on one and the same screenshot anywhere. Did you try to send them these data on several screenshots?

If I overlooked something, I would be glad you will let me know about it.

Hello brother branislav !!

1st n formost , plz accept my compliment , i mean WOOOW !!! Amazing observation.... your observation is amazing , how sharply you found out just a difference of a little single alphabet i.e " S " !!!! Differnce between " Screenshot " and ScreenshotS " you can be avery good detective brother .

Well yes , after you pointed out i sent the Casino , EVERY POSSIBLE SCREENSHOT I COULD CLICK OF MY ACCOUNT ON ASTROPAY WEBSITE AND APP IMMEDIETLY.....

But as expected their same copy pasted reply . Its quite clear now beyond doubt that casino has firmly decided not to pay my money back .

Great, thank you very much, Honestgambler, for the update and a compliment.

Now I would like to invite 888Starz Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 888Starz Casino Team,

Could you please state the reason why the player's account was not verified? What is needed to be done from the player's side to be fully verified?

Thank you in advance for providing the information.

Hello. 

Dear User. Account verification is a difficult process for many players. We're sincerely sorry that you have such difficulties. We strongly recommend you to verify your AstroPay account with a PC. This way you will be able to make 2 screenshots, one with full information about your account and the other with information about the transaction towards your account. 

Kind regards,

888starz.bet team.

Hmmm....888starz casino , i fail to understand 1 thing that SINCE LAST 2 WEEKS I M SENDING MAIL AFTER MAIL AFTER MAIL AND EVERYTIME I RECEIVED A IRRELEVENT SAME COPY PASTED REPLY FROM SUPPORT N SECURITY DEPT !!!! CUMING BACK TO WHAT I FAIL TO UNDERSTAND IS THAT "" WHAT YOU HAVE REPLIED HERE , COULD HAVE BEEN REPLIED TO ME ALSO EARLIER BUT U DIDNT N NOW AFTER MY COMPLAINT YOU HAVE IMMEDIETLY REPLIED TO SAVE YOUR CASINO"s REPUTATION , ISNT IT ????? IT DEFINATELY IS INDEED "" Anyways , i m not a tech geek , i only know how to browse internet so kindly guide me how to take a screenshot from P.C ????? Also tell , is this the last thing u require for any remote chances of veryfying my account or u need more after this ?????

Hello, Honestgambler,

I recommend you to find instructions by using Google or asking someone to help you. It is really easy. You need only the "Paint" application on your PC (pre-installed) and a keyboard button for print screen making.

Dear 888Starz Casino Team,

Thank you for your reply.

Is there anything else what could the player do for speeding the process up? Were all of the player's documents accepted? Is only data for the Astropay account missing for complete verification?

Ok brother branislav , i shall do it asap....

Dear, Honestgambler. 

Please send the screenshots made with a PC to the experts. For verification it is always recommended to use a PC. 

Also you can always contact online chat, our Telegram or e-mail complaints@888starz.bet and get clarifications of any of your issues. Our specialists are always glad to help you. 

Kind regards, 

888starz.bet team. 

Dear Honestgambler,

Please follow the casino's instructions and let us know once you have it done using your PC.

We are looking forward to hearing from you about any progress.

Hi brother ,

I have send all the screenshots as per their requirement from my PC but no response from the casino till now .

Hello Branislav

Well as expected and predicted by me earlier , this casino is in no mood to verify my account to withdraw my hard earned money !!!! I sent everything they asked . Now a new demand , to send my selfie holding id on face n showing opened email on pc behind me !!!! Seriously ????? This bizzare demand sounds MORE LIKE A MATRIMONIAL ADD , R THEY LOOKING 4 A BRIDE FOR ME !!!!!!! Anyhow i sent that also ....Now today i got a 1 line mail from casino - " SEND PHOTO IN JPEG " which photo ?????? Whose photo ????? Nothing mentioned....they r just delaying n waiting for me TO GET IRRITATED N MOVE ON !!!! I feel pity on this little casino run by a GROUP OF BEGGERS !!!! SO sad....they r working so hatd to keep my little money of Rs 30000....dear 888 casino , u dont need to work so hard to have my money , rather thn wasting time i give u a simple option ok , JUST BEG IN FRONT OF ME WITH FOLDED HANDS N TRUST ME , IF IM IN A GOOD MOOD ,I MIGHT DONATE A MILION TO YOUR GROUP TO HAVE CLOTHES TO WEAR N FOOD TO EAT ALL UR LIFE WITHOUT WORKING.....Think over my offer dear casino 888staz 😜🤣

Another email from 888starz casino ---- " Provide us with uncompressed images. Send the requested files through the full version of your email service web-site.

Make sure that the size of the sent file exceeds 1 MB."

Greetings all,

Thank you, Honestgambler, for the update and information.

Dear 888Starz Casino Team,

Could you please clarify the customer support's requirements and explain the situation? What is still necessary to provide the casino with, to successfully verify the player's account?

Why the size of the sent file has to exceed 1 MB? For example, in the case of any screenshot (PC), a .jpg/.jpeg picture of less size (under 0,5 MB) is still clear and readable after zooming it in. Honestly, I do not understand this requirement.

Dear brother branislav

Thanks a lot for raising this bizzare issue of 1 MB !!!! Actually they are in no mood n have no intentions of letting me get my money back . Even a blind man can see clearly what this casino is up to !!!! Till now a total of 53 emails have been exchanged between me and there verification team , FIFTY THREE IN ITSELF IS A BIG NO FOR VERIFICATION and interesting part is that out of 53 , 37 mails r mine and 15 replies from them n out of their 15 mails , 9 are just COPY-PASTE and 6 are of rejection ( they properly started with replying only after i complained n only due to your efforts , before that exactly same copy/pasted senseless reply in 9 emails ) !!!! Now i dont give a damn to my money , i m still carrying on with their hide n seek games just because i wana do my bit to SAVE ATLEAST A FEW PLAYERS ( who get to read details in this complaint ) FROM FALLING PREY TO THIS HORRIBLE CASINO ,WHO IS LAUGHING AT THE PLAYERS LIKE ME WHO FELL IN THEIR TRAP .

Another email from them , this time they threw the dice in a new way !!!! Saying this ------

" Unfortunately, we didn't receive your files. "

How on earth is this possible ?????? Dont know i should ponder or laugh aloud now !!!!!

Now after wasting and delibrately delaying last 6 days by asking " SEND THIS SEND THAT SELFIE , 1MB , NOT COMPRESSED BLAH BLAH etc etc " this is there latest reply ----

" On Thursday, April 7, 2022, <security@888starz.bet> wrote:

You should send the photo of your document near your face on the background of the mailing with security department of the better quality. All the data should be visible and readable.

Your face, your ID card in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo

Branislav , if you remember this is exactly the same i.e " A COPY/PASTE OF THEIR EARLIER EMAIL DATED 31-3-22 !!!!

If my documents were not clear why they kept on wasting so many days asking me to send more thn 1 MB , send uncompressed etc etc , they should have said this at that time when i sent this selfie thing documents i.e about 1 week back

I would urge casino guru to KINDLY PUT 888STARZ IN THE LIST OF BLACKLISTED CASINOS !!!!! Proof is in front of your eyes . That would atleast prevent some players n save others from falling in this casino"s trap !!!! I understand the policies of casinoguru website but at times one has to take a extra step over the line for the sake of doing something good for society , like in this case ,may be as per ur policy the threshold point is yet not reached to put 888starz in blacklist but imagine the mental pain n agony people will suffer in future if no action is taken right now and if this casino is allowed to carry on with GOOD RATINGS ON CASINOGURU !! A little brave and honest step by casinoguru against these bunch of fraudsters will save so many innocent players in future . Rest its upto your wisdom n honesty branislav brother .

Regards

Now at this stage , even if this casino verify me n return my money , it wont make much difference now as they have already humiliated my self-respect so much and have wasted so much of my time n energy that it doesnt matter anymore if they verify my account or not .

Today i again sent my selfie with id n mail behind in my laptop , more than 1 MB as per their demand n in best possible quality with best possible camera in the world at 108 MP and here is reply from the casino -----

" S

security@888starz.bet

to me, security

37 minutes agoDetails

Please pay attention to the requirements of the Security Department, otherwise further actions are impossible. "

Dear Honestgambler,

I wrote about only the screenshots above. If we are talking about photos, it is normal and common that they exceed 1 MB in size.

However, I would like to wait for the casino's response and information.

Dear Gentlemen.

Verifying a player's profile is often a complicated process for many users. Indeed, the requirements to the documents to be provided are quite high. This is necessary for specialists to be able to identify the user passing the verification. Please send us a better quality photo. The correspondence with the specialists should also be readablealong with your passport details. 

Kind regards, 

888starz.bet team.

There is no other option, Honestgambler, how you can pass the verification than to provide the casino with the required documents/photos.

Try to take a photo in better quality. Or, ask someone more experienced to advise or help you.

Verification is one of the most important processes in all online casinos. Once you have it completely done, you can enjoy your winnings. Before you send any documents to the casino customer support, I recommend you to check them on PC. Everything has to be readable.

Once you have any news, please let us know about it.

Looking forward to hearing from you soon.

All the photos i sent were clicked by a high quality camera n were well above 1 MB in size

Great, I sincerely believe this time the casino will accept it.

Once you have a response from the casino, please let us know.

The sent ppic was very clear n more than 1 MB buut they again rejected it

Dear abranislav

I have also send the same pictures at your email id branislav.b@casino.guru....u can see everything is perfectly readable on zoom . 1 picture is of 1.1 MB n second is 1.33 MB....u can see n decide 4 yourself

Regards

I have sent them the perfect photos as attachment a total of 7 times in last 1 hour . Now they are shamelessly lying that they didnt get my emails !!!! How the hell is this possible ????? Just to cross-check I SENT A EMAIL WITH 6 PHOTOS ATTCHED TO YOUR EMAIL ID , MY ALTERNATE 2nd EMAIL ID and to MY FRIENDS EMAIL ID . IT PERFECTLY REACHED ALL THE INBOXES THERE .

Brother do you still have any doubt that this casino is acting shamelessly n lying , they have no intentions of letting me verify . ?????

Kind Regards

Dear Honestgambler,

Yes, I received 3 emails with attachments from you.

Unfortunately, to be honest, there is something wrong with those photos. I was able to open only the last photo of you holding your ID with the email conversation open on your laptop.

I can see other files you attached to the emails, but I cannot open them. In the first email – there are files in a non-standard format, my laptop cannot open them. In the second email, although there is a visible „.jpg" format in the files’ names, it is not possible to open them at all. The files cannot be recognized by my PC or they are broken. The only one photo from your last email is normally possible to open. Did you try to send them one by one?

How did you make those photos? How did you download them to your laptop and attach them to the emails, please? Did you somehow edit them? Was your friend able to open the attached files/photos on his/her device? If yes, on what type of device?

I do not understand, why the one photo is about 2,5 MB in size and the rest are just something around 1 MB.

If the casino needs all of them, I advise you to do it in another way. As for the one photo that I can open, I recommend taking a picture from a closer distance so that the data on the ID card can also be seen clearly.

Hello brother

Plz check your email account . I have sent crystal clear pics fulfilling all d requirements of casino . If they reject even this one thn i have nothing else to say 🙏

What i have sent are -----

(1) in jpg format

(2) 1.4 MB , 1.42 MB , 1.53 MB

(3) My ID ,holded in my hand can be clearly read , word to word

(4) My PC showing clearly the conversation n reply by security dept ( mail is open n can be read very neatly n easily .

(5) My Face can be seen clearly in highest possible clearity

The size are ---- 1.47 MB , 1.49 MB and 1.60 MB

MORE DRAMA BY CASINO ----

They sent me a mail that " Dear customer , you can now withdraw your funds "

I made 2 attempts to withdraw but both were rejected by security team !!!!!

I have sent a mail at your mail id with screenshots of both rejected withdrawls

Another email from the casino after rejeting my 2 withdrawl requests ------

" Withdrawal of funds is possible only for those details for which replenishment was carried out. "

Dear Honestgambler,

Yes, I received all your emails.

Did you try to withdraw your funds using the same payment method as you used for the deposit? Was the payment method used for the deposit verified?

According to the information I saw, you should withdraw your funds via the same payment method that you used for the deposit.

Hello brother Branislav ,

I DEPOSITED by ASTROPAY but thats only for deposit option , in WITHDRAWL option ASTROPAY is not available , at the time of opening account i remember while reading there terms n conditions ( I ALWAYS MAKE SURE TO READ IN DETAILS OF TERMS N CONDITIONS BEFORE MY 1st DEPOSIT IN EVERY NEW CASINO ) , that they have mentioned " if option of withdrawl is not available which the player used to deposit than player should lwithdraw via BANK WIRE TRANSFER "

i made 2 withdrawls choosing bank wire but both got failed ( I alreay sent 2 screenshots to your email id ) !!!!

On asking casino they have sent me these 2 emails which im copy/pasting below ----

(1) " Withdrawal of funds is possible only for those details for which replenishment was carried out. "

(2) " Dear user!

You are to roll the sum of your deposit over with the odds no less than 1.10 . You will be able to withdraw after the mentioned procedure."

A new drama , a new bull shit by casino , i deposited in casino n now they want me to roll over in SPORTS with odds 1.10 or more ( meaning i have to roll over in sports ????????

I already completed roll over in casino and won over 0.2 millions ( capped upto bonus received i.e 15000 !! This is self-explainatory that i completed my roll over n only thats why they released my winnings !!!!

Only 2 people knows what this casino is upto , either the almighty god or else the casino itself !!

The theme of this casino should be - PURE HARASMENT , PURE TORTURE !!!!

Dear 888Starz Casino Team,

It looks like the player's account has finally been verified. If I have understood this correctly, due to some restrictions, he cannot withdraw his funds using the payment method he used for the deposit. He should be able to withdraw the funds via an alternative payment method.

Could you please explain the current situation to us? Why cannot the player withdraw his funds?

He allegedly took advantage of the bonus and met the wagering requirements. Does not that mean the deposit has already been wagered?

What i have understood brother is that they r desperately waiting 4 me to loose patience , play again n loose all my balance 😜🤣 n they r leaving no stone unturned to do this by playing with time n my patience . Alas , they r not aware im a very hard nut to break,playing since last 20 years when concept of online casino just started n there were only 6-7 online casinos in the whole world !! I very well know all the tricks of this trade !!!! I might donate my 30K balance to poor 888starz casino but only with my own wish , not via dirty games they r playing !!!!

Dear 888starz

TRUST ME , U DONT HAVE EVEN THE SLIGHTEST OF IDEA , HOW MUCH N HOW BADLY YOUR REPUTATION HAVE BEEN ALREADY DAMAGED SINCE THE START OF THIS EPISODE , BUT SOON U WILL START GETTING THE IDEA WHEN NEW PLAYERS STOP COMPLETELY TO REGISTER N OLD ONES ( SPECIALLY INDIANS ) WILL LEAVE UR CASINO IN BULK !!! This has already started n 7 of my friends already left ur casino !! Make some alternate plans , i assure you that ur casino will get closed maximum by next 3-4 months 😉😉😁😆.....

U seems to have no idea whatsoever about the POWER OF SOCIAL MEDIA IN TODAYS WORLD N I PROMISE YOU TO MAKE U REALIZE ITS POWER 🥰😘

Hello Gentlemen. 

Unfortunately, at the moment Astropay is not available for withdrawal by technical issues. And on behalf of the 888starz.bet team we apologize for the inconvenience caused. Thus, we can recommend Honestgambler to use e-wallets such as Skrill, Netteler, Jeton or UPI bank transfers. 

If you neded to withdraw your funds via an alternative payment method, you should deposit the minimum amount to your gaming account with the help of another payment system, and place bets on sports events with the sum of your deposit with the odds of no less than 1.1, or place bets at the casino. After that, you will need to verify this new withdrawal method to withdraw your funds with the help of it. To do that, you should contact our Security specialists via security@888starz.bet, providing them with the details of the payment method you chose. Please provide our Security specialists with a screenshot from the "Account/Personal Profile" section of your e-wallet account with your personal details visible on it. Once that payment method is verified, you will have no difficulties withdrawing your funds via it.

As for refusal of withdrawal, we would like to point out that you have been wagering purely on bonus funds. 

Withdrawing funds without placing a wager is also forbidden by the company's anti-terrorism and anti-money-laundering policies. Honestgambler, you should wager the full amount of deposits before withdrawing funds. 

Kind regards, 

888starz.bet team.

"company's anti-terrorism and anti-money-laundering policies " MY FOOT !!!!! U URSELF ARE ACTING AS TERRORISTS N EXTORTING MONEY FROM INNOCENT PEOPLE !!!!! n seriously , heard a very genuine joke after long time - that to withdraw winnings or deposited money one has to 1st make more deposits haa ha ha lol.... seriously ??????

Hello, Honestgamer.

To the above we would like to add:

1. The minimum amount to be deposited using the new payment method is necessary to confirm your ownership of the new payment account for your company. This requirement is due to the safety of your funds.

2. The necessity wagering of each deposit is described in the Terms and Conditions on our website. Each user confirms that he/she has read and agreed to the Terms and Conditions during the registration process.

Kind regards, 

888starz.bet team.

Dear 888Starz Casino Team,

I would like to ask a few questions for clarification.

I apologize if I overlooked it somewhere above, but you claim the player should wager the full amount of deposit(s) before withdrawing funds. If the player already has met the wagering requirements for the bonus, does not it mean the deposit(s) was already wagered? Is there any other remaining deposit that should be wagered?

Why is the player required to wager a new deposit made via an alternative payment method? In this case, the player makes a deposit only because the casino requires that, a minimum amount. I understand AML rules and why it is normally required, but I cannot see any sense in wagering a minimum deposit made by the player based on your request.

It is clear this is not a fraud or any forbidden practice on the player's side. The player would verify a new payment method. Why the player is requested to play with it? Why the player should take this risk and possibly lose these funds? Would it be accepted by the casino if the player wagers real money funds on roulette by playing low/no risk bets?

Yes, it is stated in the terms and conditions, clearly, and we accept it, but the casino should not use its terms and conditions against the players. It is a little user-unfriendly to ask players to deposit using another payment method, based on the casino's payment methods offer that is limited in this case (some of the players likely have to create a new account), and wager their funds without any meaningful reason.

Dear Branislav. 

The player has been provided with a First Deposit bonus. With the first deposit, complying with the terms of the promotion, a player receives the amount of the deposit to the bonus balance. Using the bonus balance, a player plays bets until the conditions of the bonus are not fulfilled or the promotion period is over.Please, note that the player's personal funds are not involved in any way in fulfilling the bonus conditions. 

Bets with no risk can not be taken into account this rule in accordance with the Terms and Conditions. Only bets with odds from 1.1 and above.

Regarding this case, the player has not made any bets with personal funds. This leads to the fact that at the moment the player can withdraw only the amount of the won bonus. 

Kind regards, 

888starz.bet team.

Thank you very much for the explanation, it's clearer.

As stated, we accept the AML rules and understand their need.

Is it also necessary to wager a deposit made via an alternative payment method required by the casino?

Lie after Lie after Lie after Another Lie by this casino representative !!!!

Plz read the copy/paste of few terms n conditions announced by this casino on their website , they will prove everything ----

(1)

WAGERING REQUIREMENT

" While a bonus is activated you have the right to place bets using funds, both on your bonus account and on your main account. Please keep in mind that while there is an active bonus on the account, any requests for withdrawal will be declined until the bonus wagering requirement is met in full or until you reject the bonus."

--- HERE THEY ARE SAYING A PLAYER HAS A RIGHT TO USE FUNDS FROM BOTH THE BONUS ACCOUNT N MAIN ACCOUNT , BUT ABOVE HE SAID PLAYER CAN ONLY USE BONUS ACCOUNT .

---- ANY WITHDRAWL REQUEST WILL BE DECLINED UNTIL BONUS WAGERING REQUIREMENT IS MET !!

oh really

BUT MY WITHDRAWL IS DECLINED BY U EVEN AFTER WAGERING REQUIREMENT IS FULFILLED BY ME !!

(2)

" You can make a withdrawal request before the bonus is redeemed. However, in this event the bonus amount and the winnings received while redeeming the bonus will be canceled. "

U CAN MAKE A WITHDRAWL REQUEST " BEFORE " BONUS IS REDEEMED THOUGH BONUS WILL BE CANCELED !!

ohh really

U R NOT LETTING ME WITHDRAL " AFTER " BONUS IS REDEEMED N YOU CLAIM TO LET SOME1 WITHDRAW " BEFORE " !!!! LooooL , such a dirty joke !!

(3)

" You can only withdraw funds using the same payment details that were used for depositing funds into your account. If you use different methods to make a deposit, withdrawals should be proportionate to the deposits made using any particular method. "

I DEPOSITED THROUGH ASTROPAY ....YOU DIDNT LET ME WITHDRAW EVEN A SINGLE PENNY , LEAVE APART THE PROPORTIONATE AMOUNT VIA ANOTHER METHOD AS ASTROPAY IS NOT THERE

(4)

" 888starz.bet may refuse withdrawals via payment systems or in cash and offer a bank transfer as a substitute. "

WHY DONT U OFFER ME A BANK TRANSFER AS SUBSTITUTE TO WITHDRAW ?????

Hello Gentlemen. 

We are pleased to inform you that the Astropay payment method is working in normal mode and currently available for withdrawal. Honestgambler no longer needs to get linked and activate a new payment method. 

Also, we would like to clarify some details:

Upon receiving the bonus, the player can make bets both from the bonus account and from the main account. Only bets made using the bonus account get considered while fulfilling the conditions of the bonus.

The offer of a bank transfer might be a way out of the situation, if the player has wagered the main balance in the games of uor platform in accordance with the T&C of the company. 

So far, Honestgambler has not made a single wager using the main balance. A withdrawal cannot be approved, exactly for the reason. 

Let us know if there is anything else we can help you with. 

Kind regards, 

888starz.bet team.

I m still not able to withdraw anything from my account via astropay !! In 1 of ur previous replh u said player can rightfully withdraw his bonus winnings as wager requirement is complete !!!! But im still not able to withdraw a single penny !! It laugh at me n says WITHDRAWL REJECTED !!!!

Dear Brother Branislav ,

So , what do you suggest finally ????? -----

(1) Should i just forget my money and let the casino laugh at me and to some extent you too !!

(2) Should i let them to scam me , should i fell in their trap , loose all my money in the name of terms and conditions ???? ( although i cudnt find these condition on there website ,which this employee of casino has mentioned here )

Plz take a decision for me Branislav , whatever you say i shall accept it whole heartidly as im already mentally drained since this issue is streching on 4 the last so many days ( which is clearly casinos motive since beginning to keep lingering on n frustate the complainant )

Apart from what u decide for me , my only other expectation from you is to give this casino black points for openly playing mind games n wasting yours n my precious time , energy n most importantly crushing my mental peace badly 🙏🙏🙏🙏🙏🙏

Dear brother branislav

Waiting for your reply n guidance

Greetings all,

I am sorry for my delayed reply (bank holidays).

Dear Honestgambler,

I already stated our statement above. We accept the AML rules. It protects casinos against fraud and money laundering, and other prohibited and illegal practices. It is an industry-standard.

You mentioned that you play online casinos for more than 20 years. You should know that most casinos have such rules and it is not possible to withdraw the deposit without using it for playing in the casino.

One more thing - you will not lose your funds, the bonus funds (after the wagering requirements were met) should be available in your account regardless of losing your deposit. But, if it was not necessary to wager your deposit and it could be withdrawn with your bonus funds anytime, it would not make any sense for the casino to offer bonuses at all.

From our position and experience, I recommend you wager your deposit as the casino advises. In addition, Astropay can be used for withdrawal. It means there is no other need to make a deposit via an alternative payment method.

Please let us know what will your next steps be.

Ok no issues brother.... Let me complete my deposit wager in 15 minutes n then try to withdraw !!!! Letz check my LADY LUCK TODAY WITH THE DEPOSIT MONEY nll let u know the results 😍

Can you please provide us with an update on your issue? Were you able to make a withdrawal? If yes - is there any news regarding your withdrawal request?

Was your issue resolved, Honestgambler? Can you please answer the questions from my previous post? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Hello Gentlemen. 

We can say on our part that the player's withdrawal was approved and successful after Honestgamer met all the requirements described above. 

Thanks in advance for assistance. 

Kind regards, 

888starz.bet team.

Thank you, 888starz.bet Team, for providing the update and information.

Dear Honestgambler,

There are the last 6 remaining days for you to provide us with an update on your issue. If you do not update the status of your complaint within the given time frame, based on the available information we will consider it resolved, and the complaint will be closed accordingly.

Thank you for your understanding.

Hi brother

Sorry 4 late reply , i was stuck somewhere !! Well yes , the winning from bonus money ( max capped amount ) has been withdrawn at last .

But what i observed is that with bonus i won big in just few spins in an hour or so , but after that initial winnings i have made 14-15 BIG BIG DEPOSITS but strangely enough their slots ABSOLUTELY N LITERALLY STOPPED GIVING EVEN 1 SINGLE WIN !!!! Not a single penny even after lakhs and lakhs of spins in different different slots over 14-15 days !!!! Cant be possible with genuine n fair slots , i know there can be streaks of loosing spins , at times even in thousands with high volatile slots ..but to such extent ,just impossible !!!! RTP seems to be BIG ZERO ( INFACT IN NEGATIVE ) !!!! Do i have to file a seperate complaint for that ??????

Plz I STRONGLY URGE YOU TO LOOK INTO THEIR SLOTS ( SPECIALLY FROM PROVIDER SPADEGAMING ) ....there is something seriously wrong with the " fair gaming " aspect of this casino .

Regards

HonestGambler!

Greetings all,

Thank you, Honestgambler, for confirming and for using the Casino Guru complaint resolution centre. I am very glad your problem was resolved.

As the main issues have been successfully resolved, we will now mark your complaint as 'resolved' in our system. Regarding the RTP of the games, I recommend you file a new separate complaint about this issue. However, I am not sure we can help you with this problem.

Thank you, too, 888starz.bet Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru